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Billing Database Specialist

Location: Charlotte
Posted on: September 18, 2023

Job Description:

JOB TITLE: Billing Database SpecialistCode: CBI145--Do you excel at working cross-functionally to achieve common goals? Does working with high-performing products on the forefront of the digital telecommunications industry excite you? If so, you could find a home on the Business Integration team at Spectrum.--At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Business Integration team validates customers and supports interactions of all new Spectrum products to ensure a positive customer experience. Through user acceptance and operational readiness testing, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.BE PART OF THE CONNECTION--As a Billing Database Specialist, you'll use your knowledge of house values, code tables, agent/franchise codes and house creation processes to facilitate address creation in various billing systems. You help support Sales and other organizations with their house creation and maintenance needs.--WHAT OUR BUSINESS DATABASE SPECIALISTS ENJOY MOST

  • Assisting in the implementation of billing software standards and regional reports
  • Understanding the different house creation processes that vary by market
  • Supporting various serviceability applications used to facilitate requests
  • Maintaining established service legal agreements (SLA's) for residential and commercial house build requests
  • Applying proper house values during the house creation process
  • Interpreting engineering design maps to determine serviceability
  • Performing daily, weekly, and monthly house maintenance quality control checks
  • Facilitating change request tickets from end users--In this role you'll work in a dynamic office environment. On a given day you'll be responsible for ensuring accuracy of data entry into the billing system and maintenance and datagovernance of the House Tables in all Billers. You'll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.WHAT YOU'LL BRING TO SPECTRUM--Required Qualifications
    • Experience: Cable billing, cable operations, and cable accounting procedures: 2 years or more; cable television products and service knowledge: 2 years or more; cable industry software; project management
    • Education: Associate's degree or equivalent from a two-year college or technical school, or related experience and/or training: 3 or more months; or equivalent combination of education and experience
    • Technical skills: Knowledge of CSG and ICOMS billing systems; knowledge of Premise related code tables and house values; software applications such as Word, Excel, PowerPoint, etc.
    • Abilities: Prioritize & organize effectively, adhere to timelines; proof read, communicate clearly both orally and in writing--SPECTRUM CONNECTS YOU TO MORE
      • Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
      • Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
      • Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
      • Total Rewards: --Apply now, connect a friend to this opportunity or CBI145 2023-20475 2023 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet--, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Keywords: SPECTRUM, Charlotte , Billing Database Specialist, IT / Software / Systems , Charlotte, North Carolina

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