Telecommunication Agent
Company: UNC Charlotte Marriott Hotel and Conference Center
Location: Charlotte
Posted on: September 16, 2023
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Job Description:
Why us?
UNC Charlotte Marriott is excited to be adding a Telecommunication
agent to our welcome team. If you want to be part of the team in
the University area, come join us as we grow together on this
wonderful hospitality journey.
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We are a warm and welcoming here at the UNC Charlotte Marriott, a
226-room hotel featuring 24,000 sq ft of meeting space conveniently
located north of the downtown Charlotte area. We are excited to be
the newest gathering place featured in the university area with our
Golden Owl Tavern. We are easily located north of the city on the
campus of University of North Carolina at Charlotte. A compact and
cozy place to chill and enjoy managed by Sage Hospitality.
Our team represents the best and brightest in the industry, we are
an award-winning team, most recently our property, was awarded the
Hotel of the Year from the NFL NFC for outstanding hotel service!
and ranked in the top ten of Marriott Branded hotels in several
categories. Join forces with the top hospitality team and help
navigate our guests through their journey. Together we create a
friendly, supportive culture that is intriguing and refreshing to
those who are seasoned in hospitality as well as those putting
their toes in the water for the first time.
As a member of the team, you will have the opportunity for personal
growth, and to impact the growth and development of your team,
while we continue to focus and engage with our community to enrich
lives one experience at a time.
The vision for Sage Hospitality is to be recognized by our
customers as the best in our business through ensuring a culture
that "makes the ordinary extraordinary!" Join us today!
Make your mark at the quintessential spot in the University City, a
true landmark location.
A Rewarding Experience:
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Paid time off for vacation, sick time, and holidays
- Eligible to participate in the Company's 401(k) program with
employer matching.
- Employee Assistance Program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more
Job Overview
Operate the hotel switchboard in an efficient, courteous and
professional manner to provide quality operations which maximize
guest satisfaction. Respond to inquiries regarding reservations,
hotel information and guest concerns.
Responsibilities
-Answer all incoming calls promptly in the prescribed manner and
take charges on incoming collect calls.
-Operates the PBX equipment by accepting incoming calls, assisting
outgoing calls, scheduling and setting wake-up calls and paging
guests to provide guests with timely and efficient service.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
telephone.
-Courteously answer inquiries and accepts reservations by
accurately communicating hotel rates and information and by using
suggestive selling techniques to sell room nights, increase
occupancy and revenue.
-Follow through in resolving guest problems and/or requests
courteously and accurately.
-Process and file check-in and check-out slips in a timely,
efficient manner.
-Prepare wake-up sheets/ set wake-up clock; record the guest's name
and room number under the wake-up time requested and repeat the
information back to the guest to ensure proper handling of wake-up
calls in the morning.
-Sort and process guest related mail in a quality manner in
accordance to established procedures.
-Maintain the fax machine, sort and receive guest faxes and process
appropriate charges to ensure revenues are collected and guests are
satisfied.
-Handle all emergencies according to established procedures.
-Maintains a friendly, cheerful and courteous demeanor at all
times.
-Performs other duties as assigned, requested or deemed necessary
by management
Keywords: UNC Charlotte Marriott Hotel and Conference Center, Charlotte , Telecommunication Agent, IT / Software / Systems , Charlotte, North Carolina
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