Lead Software Engineer - CCaaS

Company: Wells Fargo
Location: Charlotte
Posted on: May 27, 2023

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking Lead Software Engineers responsible for designing and delivering capabilities to transform our Contact Center service to better serve our business teams and customers. Contact Center as a Service (CCaaS) provides a customer the ability to communicate with Wells Fargo to access products & services (inquires, transactions, open new accounts) in the channel and manner they chose. The team of engineers will be responsible for architecting and designing cloud-based Contact Center solutions. In this role, you will:

• Lead complex technology initiatives including those that are companywide with broad impact
• Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines
• Design, code, test, debug, and document for projects and programs
• Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors
• Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives
• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
• Lead projects, teams, or serve as a peer mentor Required Qualifications, US:
  • 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years working with Google Cloud
  • 2+ years of Javascript development experience
  • 2+ years of experience with React Required Qualifications, International:
    • Experience in Software Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications:
      • Experience in UI/UX design and front-end development.
      • Experience with Rules Engines
      • Proficient with service-oriented architecture, API and micro-services design.
      • Hands-on experience with Infrastructure such as Code tool Terraform and GitHub.
      • Proficient on container-based solution services like Kubernetes
      • Understanding of Network Architecture
      • General understanding of Cloud services implementation
      • Prior experience with migration from on-prem to public cloud solution.
      • Experience in developing contact center applications in collaboration/omnichannel space would be a plus.
      • Understanding of Cloud service offerings on Storage and Database.
      • HTTP and HTTPS protocols, handshakes and security
      • Network security standards and capabilities Job Expectations:
        • Candidate must be willing and able to work after hours and weekends if required and participate in "on-call" rotation.
        • This position is not eligible for Visa sponsorship
        • 100% remote work option is not available Locations:
          • Summit, NJ
          • Wilmington, DE
          • Plano, TX
          • Chandler, AZ
          • Columbus, OH
          • Charlotte, NC
          • West Des Moines, IA We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Keywords: Wells Fargo, Charlotte , Lead Software Engineer - CCaaS, IT / Software / Systems , Charlotte, North Carolina