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API Technical Analyst

Location: Charlotte
Posted on: March 20, 2023

Job Description:

Job Description:

  • Operational prod support skills supporting channels (web/mobile/contact center/IVR).
  • Some experience in planning and execution of running channels from alternate data centers.
  • Understanding of channel technologies (web/ui/api) and channel architecture (T1/T2 /Tier 3 layers.. how they work etc).


    • Some exposure to infrastructure components like Load balancers/API gateway/CDN.. Akamai for traffic distribution).
    • Monitoring tools (Client/Dynatrace).. dont have to be expert, bus should have exposure.
    • Knowledge of web servers, Kubernetes (cloud openshift if possible).
    • Some AWS if possible.
    • Writing test cases on how to test channels/components out of alternate sites (testing / success criteria/ connectivity from alternate site to primary site.. call it leak).
    • Assist me with Planning and execution of test cases until PT date.
    • Will need him at times to work a few hours on weekends since we will execute the throttle traffic to channels during Weekend.

Keywords: CYNET SYSTEMS, Charlotte , API Technical Analyst, IT / Software / Systems , Charlotte, North Carolina

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