Telecommunications Specialist - OptumServe - Remote

Company: UnitedHealth Group
Location: Charlotte
Posted on: March 20, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.


Join OptumServe as a Telecommunications Specialist. OptumServe helps federal agencies and communities across the nation tackle some of the biggest challenges in health care. We help our clients and the communities they serve prevent, prepare for, respond to, and recover from emergencies and long-term public health challenges.


You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

• 
  
• Perform administration and support of Optum Serve's telephony network, including but not limited to multiple VoIP PBX phone systems, Contact Center applications, Voice Mail, routing of calls, tie line configuration, analog lines, call accounting software and call recording
  
• Creation, removal, and changes of end user telephone configuration as well as phone deployment
  
• Maintains Inventory Management System for tracking Telecom equipment
  
• Routinely monitors telephony systems to identify potential issues
  
• Assists other team members with preparation and upgrade of systems
  
• Assists in creation of user training documentation, provides user training, as well as additional information necessary for the proper use of the telecommunications equipment
  
• Provides support for telecom service request tickets
  
  
  
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  Required Qualifications:
  
  
  • 
    
  • 1+ years of experience working within IT, or a 2-year degree in the IT/telecommunication industry
    
  • General knowledge of IT Infrastructure
    
  • Basic working knowledge of VoIP PBX and Call Center systems
    
  • Proficient computer skills including Windows based applications (Word, Excel, PowerPoint, Outlook)
    
  • Ability to perform routine local and remote telephone system, voicemail, contact center, and call recording software administration
    
  • Ability to provide level 1 technical support for work order request tickets on voice communication equipment in a timely fashion with minimal supervision and in a well-organized manner
    
  • Ability to document and maintain the telecom systems environment for operational and planning purposes
    
  • Ability/willingness to provide on-call support every 5 weeks, Monday through Sunday
    
  • Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86
    
  • United States Citizen
    
    
    
    Preferred Qualifications:
    
    
    • 
      
    • Associate Degree in Computer Science, Network Engineering, Information Technology, or related field
      
    • Work experience with TCP/IP, VoIP PBX and Call Center systems
      
    • Mitel, Nice, or Genesys experience
      
    • Military experience
      
      
      
      As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.
      
      
      Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their families. We're partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of duty. For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life's best work.(sm)
      
      
      California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $22.45 to $43.89. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
      
      
      ---All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
      
      
      At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
      
      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
      
      
      UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Charlotte , Telecommunications Specialist - OptumServe - Remote, IT / Software / Systems , Charlotte, North Carolina