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Supervisor - Field Services

Company: NRG Energy
Location: Charlotte
Posted on: June 25, 2022

Job Description:

As an NRG employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success--take charge of your career goals and empower your future!
Heating and Air, an NRGcompany,has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work.We are currently seeking Supervisors - HVAC Field Services for our Charlotte, NC location!Job Summary:

  • The Supervisor - HVAC Services/Field Services supports the Operations Manager and the HVAC Maintenance Crew in a variety of functions to include training and some supervision while managing their day to day workload and installations. Essential Duties/Responsibilities*:
    • Run HVAC Service calls 3 days per week, 3-4 calls per day.
    • Performs ride-a-longs with Technicians and assist as needed on the job site with any noted technical/sales/pricing challenges.
    • Provide regular coaching and feedback, evaluating performance, and applying discipline as needed.
    • Setting work priorities and evaluating work load and schedules to maximize production.
    • Providing ongoing technical and communication training to team as needed to increase performance.
    • Manage hiring, scheduling, and completing daily/weekly time sheets.
    • Effectively manage conflict resolution with customers and/or peers through clear communication, addressing all concerns, questions, or problems expediently.
    • Ensure materials and equipment are ordered and distributed for scheduled jobs.
    • Assist with dispatching of services to appropriate Technician.
    • Ensure each job is completed on time and to customer satisfaction and perform on-site inspections.
    • Assists with oversight of safety reporting.
    • Assists in providing accurate reports and updates on labor costs, work scheduling, billing, and payroll.
    • Participate in all company sponsored training classes.
    • Assists with technical calls for Technicians and performs job site evaluations.
    • Facilitates technical training meetings to assist Technicians as needed.
    • Fills in for Operations Manager on an as needed basis with training and timesheets, etc.
    • Continually searches for ways to improve results and effectiveness.
    • Provides regular performance updates and recommendation to senior management
    • Provides ongoing supervision, training, coaching and feedback to improve performance and meet objectives of all assigned areas to ensure optimal performance.
    • Provides leadership to designated teams through effective objective setting, delegation, and communication based on direction from senior management.
    • Addresses issues of concern related to performance providing constructive and ongoing feedback and consequences if performance remains below standards.
    • Follows safety policies and procedures.
    • Other duties as assigned.* Duties may vary by location.Minimum Requirements:
      • High school diploma or GED
      • 5-7 years experience in construction, HVAC or related experience
      • 1-2 years of people management experience
      • Relevant work experience can be substituted for education
      • Good verbal and written communication skills
        • Must be able to communicate in English effectively, both verbally and in writing
        • Beginner computing skills and able to use a computer, laptop or tablet.
        • Basic proficiency in navigating the internet and email software such as Microsoft Outlook
        • Valid driver's license required
          • Ability to work overtime with little notice; weekend hours may occasionally be required
          • Ability to manage projects and resourcesPreferred Qualifications:
            • HVAC trade school certification
            • EPA Certification Additional Knowledge, Skills and Abilities:
              • Willingness to learn and be a part of a team
              • Positive attitude and a team player
              • Ability to build positive relationships with customers, both internal and external
              • Willingness and ability to work collaboratively with all levels of the organization.
              • Safety mindset and acceptance of a safety culture.
              • Ability to work independently and as part of a team
              • Strong work ethic and ability to demonstrate consistent and effective leadership behaviors
              • Capable of making good judgments/decisions.Working Conditions:
                • Majority of work will take place at occupied residential homes and/or construction sites. Minimal time spent in an office environment.
                • Travel by vehicle to and from work locations
                • Regularly exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odors
                • Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPEPhysical Requirements:
                  • Must be able to drive and operate a motorized passenger vehicle or forklift
                  • Must be able to lift/move up to 50 pounds frequently
                  • Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching
                  • Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements)
                  • Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
                  • Must be able to adhere to long periods of standing, walking or sitting
                  • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
                  • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
                  • Ability to express or exchange ideas by means of the spoken word to impart oral information to others
                  • Ability to enter text or data into a hand-held device or computer by means of a traditional keyboard or 10-key numeric keypad
                  • Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Keywords: NRG Energy, Charlotte , Supervisor - Field Services, IT / Software / Systems , Charlotte, North Carolina

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