Manager, Networkng Engineering Managed Services WiFi Restoration, Spectrum Enterprise
Company: SPECTRUM
Location: Charlotte
Posted on: January 16, 2022
Job Description:
At a glance:
Are you an experienced Enterprise
WiFi and data operations engineering professional looking for a
challenging opportunity with great leadership?Can you lead a
high-performing Enterprise WiFi break-fix engineering team through
monitoring and conducting trouble isolation and resolution?Do you
desire a competitive salary with lucrative benefits and a focus on
professional development?Our company:
At Spectrum Enterprise, our goal is to foster an engaging work
environment that encourages our team members to reach their full
potential. We promote a culture of excellence that celebrates
diversity, innovative thinking and dedication to consistently
exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a
national provider of scalable, fiber technology solutions serving
America 's largest businesses and communications service providers.
The broad Spectrum Enterprise portfolio includes networking and
managed services solutions: Internet access, Ethernet access and
networks, Voice and TV solutions. Spectrum Enterprise 's
industry-leading team of experts works closely with clients to
achieve greater business success by providing solutions designed to
meet their evolving needs. More information about Spectrum
Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Manager of Managed Services WiFi Restoration, you accelerate
growth through the detailed and decisive daily leadership of a team
of WiFi restoration network engineers. You improve client
satisfaction by providing Enterprise clients with break-fix
solutions for their managed WiFi service. You are passionate about
effectively and efficiently isolating managed WiFi issues and
repairing them. You maximize the department by ensuring that all
WiFi issues are resolved within define service level agreements
(SLAs).
You have an aptitude for recruiting, hiring and guiding teams to
accomplish high-quality results. You serve as a role model for the
department and take direct responsibility for achieving all
predetermined performance metrics. You embrace the need to support
enterprise clients by supporting a 24/7 work environment. You excel
at managing your team in an office environment and traveling as
needed to achieve company objectives. You report to the Senior
Manager of Managed Services Restoration for goals, guidance and
assistance.
Position benefits:
Competitive salary with bonus.Health,
vision and dental insurance.100% company match 401(k) up to
6%.Company funded retirement accumulation plan for an additional
3%.Education assistance.Pretax childcare spending account.Paid
holidays, vacation days, personal days and sick days.Employee
discount on spectrum services where available.What you will do:
Be the empowering leader for the
Managed Services team by actively and consistently supporting all
efforts to simplify and enhance the client experience.Drive a
high-performance culture and environment by developing a
disciplined, detailed and structured team.Improve efficiency by
providing engineering support and direction for new or existing
technologies and current operational initiatives.Exceed individual
team metrics goals by guiding, mentoring and coaching team
members.Complete all reports efficiently and accurately for senior
leadership to leverage. Manage the daily activities of Managed
Services and efficiently resolve issues through technical guidance
and assistance.Establish positive team relations through effective
communication and ongoing support, including performance reviews,
career development and staffing.Mitigate risks by adhering to
industry-specific local, state and federal regulations.Perform
additional duties related to the position as assigned.Required keys
for success:
Two or more years of project
management experience.Three or more years of management experience
in a 24/7 operations center.Six or more years of network operations
and implementation experience.History of working with network and
element management tools.Knowledge of cable, voice and data
communications networks and associated elements.Understanding of
local area network (LAN), wide area network (WAN) design and
operations and transmission control protocol/internet protocol
(TCP/IP), simple network management protocol (SNMP) and
hybrid-fiber coaxial (HFC) networks.Proven ability to analyze and
interpret data while maintaining client and business
confidentiality.In-depth understanding of issue resolution and
handling requests while working independently.Deadline-driven with
the demonstrated ability to lead multiple projects simultaneously
and to supervise and motivate others.Solid prioritization and
organizational skills with the ability to make sound decisions and
resolve issues while working under pressure.Proficient in Microsoft
Word, Excel, PowerPoint and Outlook.Effective written and spoken
English communication skills with all levels of an organization.How
you will stand out from the crowd:
Knowledge of Spectrum Community
Solutions products, services and culture.Knowledge of Spectrum
Enterprise products, services and culture.Previous experience
supporting WiFi services.Management experience in network
engineering or operations.Your education:
Master 's degree in engineering or a
related field or an equivalent combination of education, training
and experience (required).Industry and vendor-specific network
certification and training, such as Cisco, Juniper or
Alcatel-Lucent (preferred).Industry and vendor-specific network
certification and training from NCTI, SCTE or BCT/E
(preferred).
ENE501 300942-5 300942BR
Keywords: SPECTRUM, Charlotte , Manager, Networkng Engineering Managed Services WiFi Restoration, Spectrum Enterprise, IT / Software / Systems , Charlotte, North Carolina
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