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JAVA Production Support Analyst

Company: Bank of America
Location: Charlotte
Posted on: January 16, 2022

Job Description:

Job Description:Provide 7 x 24 Incident and Problem Management support of GBAM Platforms. Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards based methodology. Leads formal and informal Post Event Problem Reviews, coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all P1, P2, or P3 client impacting incidents. Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.' Responsibilities:Support applications using Workfusion, JAVA, MULE, and AAS technologiesParticipate in all stages of ITSM process (Incident, Problem, Event and Change ManagementDebug code to locate reported bugs and issuesProvide Level 2 production support for application issues Required Skills:Strong JAVA and MULE application experienceExperience in trouble shooting JAVA, Mule based applications Technology Infrastructure Organization:Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnerCommitment to challenging the status quo and promoting positive changeParticipate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Provide 7 x 24 Incident and Problem Management support of GWIM Platforms. Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards based methodology. Leads formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all P1, P2, or P3 client impacting incidents. Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.Job Band:H5Shift:-- -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:Provide 7 x 24 Incident and Problem Management support of GBAM Platforms. Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards based methodology. Leads formal and informal Post Event Problem Reviews, coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all P1, P2, or P3 client impacting incidents. Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.' Responsibilities:Support applications using Workfusion, JAVA, MULE, and AAS technologiesParticipate in all stages of ITSM process (Incident, Problem, Event and Change ManagementDebug code to locate reported bugs and issuesProvide Level 2 production support for application issues Required Skills:Strong JAVA and MULE application experienceExperience in trouble shooting JAVA, Mule based applications Technology Infrastructure Organization:Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnerCommitment to challenging the status quo and promoting positive changeParticipate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Provide 7 x 24 Incident and Problem Management support of GWIM Platforms. Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards based methodology. Leads formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all P1, P2, or P3 client impacting incidents. Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.Job Band:H5Shift:-- -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: Provide 7 x 24 Incident and Problem Management support of GBAM Platforms. Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards based methodology. Leads formal and informal Post Event Problem Reviews, coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all P1, P2, or P3 client impacting incidents. Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.' Responsibilities:Support applications using Workfusion, JAVA, MULE, and AAS technologiesParticipate in all stages of ITSM process (Incident, Problem, Event and Change ManagementDebug code to locate reported bugs and issuesProvide Level 2 production support for application issues Required Skills:Strong JAVA and MULE application experienceExperience in trouble shooting JAVA, Mule based applications Technology Infrastructure Organization:Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnerCommitment to challenging the status quo and promoting positive changeParticipate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Provide 7 x 24 Incident and Problem Management support of GWIM Platforms. Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards based methodology. Leads formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all P1, P2, or P3 client impacting incidents. Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable. Shift:1st shift (United States of America) Hours Per Week:-- -40

Keywords: Bank of America, Charlotte , JAVA Production Support Analyst, IT / Software / Systems , Charlotte, North Carolina

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