Banking Finance Production Support Analyst, Core Technology Infrastructure

Company: Bank of America
Location: Charlotte
Posted on: November 22, 2021

Job Description:

Job Description: The Banking Finance Production Support Analyst provides L2 support for the Banking GCIB and Sales applications. Key Responsibilities:

• Responsible for Incident management and conducting proper problem follow-up.
• Proactively monitor and manage the production environment.
• Troubleshoot and resolve application problems including but not limited to Job failures, feed management, monitoring etc
• Improve and or create documentation of support policies and procedures
• Understand, in depth, the business processes supported by the system.
• Support application releases, implementations, upgrades, and/or changes into the environment.
• Ensure continuity and quality by owning the resolution of issues across platforms.
• Track progress and escalating as appropriate unless resolution reached
• Ensure that applications and related services are documented and kept current.
• Automate and build ad hoc scripts as needed to address critical business needs.
• Maintain a knowledge base of known defects and issues, process, techniques etc
• Take part in production support rotation, and responding and resolving production problems
• Build strong partnership with CIO team, Infrastructure and platform teams
• Weekend or after hours work is required to support critical business initiatives such as application deployments (Pre & Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests. Required Job Skills:
  • Application production support experience of at least 4 yrs.
  • Hands on experience in Java / J2EE Development and Support
  • Hands on experience with Weblogic application servers, Portal, Web services and JQuery
  • Strong Database experience preferably Oracle and PL/SQL
  • Experience in UNIX and Windows servers
  • Ability to work in a 24x7 on call rotation Desired Skills:
    • Experience in developing and supporting ASP.NET applications
    • Exposure with App Dynamics and Splunk
    • Knowledge in Angular
    • Knowledge in ITSM
    • Prior banking/finance experience of working with globally distributed teams
    • Bachelor of Science/Engineering degree Core Technology Infrastructure Organization:
      • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
      • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
      • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
      • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
      • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
      • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital. LOB Job Profile:Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools. Participates in the design, development and implementation of complex applications, often using new technologies. May provide technical direction and system architecture for individual initiatives. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. May have responsibility for a project and project budget. May collaborate with external programmers to coordinate delivery of software application. Routine accountability is for technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned consultants. Typically requires 5-7 years of experience.Job Band:H5Shift:--1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description: The Banking Finance Production Support Analyst provides L2 support for the Banking GCIB and Sales applications. Key Responsibilities:
        • Responsible for Incident management and conducting proper problem follow-up.
        • Proactively monitor and manage the production environment.
        • Troubleshoot and resolve application problems including but not limited to Job failures, feed management, monitoring etc
        • Improve and or create documentation of support policies and procedures
        • Understand, in depth, the business processes supported by the system.
        • Support application releases, implementations, upgrades, and/or changes into the environment.
        • Ensure continuity and quality by owning the resolution of issues across platforms.
        • Track progress and escalating as appropriate unless resolution reached
        • Ensure that applications and related services are documented and kept current.
        • Automate and build ad hoc scripts as needed to address critical business needs.
        • Maintain a knowledge base of known defects and issues, process, techniques etc
        • Take part in production support rotation, and responding and resolving production problems
        • Build strong partnership with CIO team, Infrastructure and platform teams
        • Weekend or after hours work is required to support critical business initiatives such as application deployments (Pre & Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests. Required Job Skills:
          • Application production support experience of at least 4 yrs.
          • Hands on experience in Java / J2EE Development and Support
          • Hands on experience with Weblogic application servers, Portal, Web services and JQuery
          • Strong Database experience preferably Oracle and PL/SQL
          • Experience in UNIX and Windows servers
          • Ability to work in a 24x7 on call rotation Desired Skills:
            • Experience in developing and supporting ASP.NET applications
            • Exposure with App Dynamics and Splunk
            • Knowledge in Angular
            • Knowledge in ITSM
            • Prior banking/finance experience of working with globally distributed teams
            • Bachelor of Science/Engineering degree Core Technology Infrastructure Organization:
              • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
              • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
              • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
              • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
              • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
              • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital. LOB Job Profile:Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools. Participates in the design, development and implementation of complex applications, often using new technologies. May provide technical direction and system architecture for individual initiatives. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. May have responsibility for a project and project budget. May collaborate with external programmers to coordinate delivery of software application. Routine accountability is for technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned consultants. Typically requires 5-7 years of experience.Job Band:H5Shift:--1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: The Banking Finance Production Support Analyst provides L2 support for the Banking GCIB and Sales applications. Key Responsibilities:
                • Responsible for Incident management and conducting proper problem follow-up.
                • Proactively monitor and manage the production environment.
                • Troubleshoot and resolve application problems including but not limited to Job failures, feed management, monitoring etc
                • Improve and or create documentation of support policies and procedures
                • Understand, in depth, the business processes supported by the system.
                • Support application releases, implementations, upgrades, and/or changes into the environment.
                • Ensure continuity and quality by owning the resolution of issues across platforms.
                • Track progress and escalating as appropriate unless resolution reached
                • Ensure that applications and related services are documented and kept current.
                • Automate and build ad hoc scripts as needed to address critical business needs.
                • Maintain a knowledge base of known defects and issues, process, techniques etc
                • Take part in production support rotation, and responding and resolving production problems
                • Build strong partnership with CIO team, Infrastructure and platform teams
                • Weekend or after hours work is required to support critical business initiatives such as application deployments (Pre & Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests. Required Job Skills:
                  • Application production support experience of at least 4 yrs.
                  • Hands on experience in Java / J2EE Development and Support
                  • Hands on experience with Weblogic application servers, Portal, Web services and JQuery
                  • Strong Database experience preferably Oracle and PL/SQL
                  • Experience in UNIX and Windows servers
                  • Ability to work in a 24x7 on call rotation Desired Skills:
                    • Experience in developing and supporting ASP.NET applications
                    • Exposure with App Dynamics and Splunk
                    • Knowledge in Angular
                    • Knowledge in ITSM
                    • Prior banking/finance experience of working with globally distributed teams
                    • Bachelor of Science/Engineering degree Core Technology Infrastructure Organization:
                      • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
                      • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
                      • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
                      • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
                      • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
                      • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital. LOB Job Profile:Develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools. Participates in the design, development and implementation of complex applications, often using new technologies. May provide technical direction and system architecture for individual initiatives. Serves as a fully seasoned/proficient technical resource. Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations. May have responsibility for a project and project budget. May collaborate with external programmers to coordinate delivery of software application. Routine accountability is for technical knowledge and capabilities. Works under minimal supervision, with general guidance from more seasoned consultants. Typically requires 5-7 years of experience. Shift:1st shift (United States of America) Hours Per Week:--40

Keywords: Bank of America, Charlotte , Banking Finance Production Support Analyst, Core Technology Infrastructure, IT / Software / Systems , Charlotte, North Carolina