Commercial Technical Support
Company: SPECTRUM
Location: Charlotte
Posted on: January 15, 2021
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Job Description:
At A GlanceFull-time entry-level to mid-level customer service
role troubleshooting and resolving customer technology and service
issues, including repair, billing, and accounts.Profile: A
tech-savvy problem solver who can multitask to repair a variety of
services and equipment. SMB Tech Support Representatives use
patience and effective communication skills to uncover customer
needs, answer questions, and leave a positive impression on
customer interactions.Benefits include fully paid training and time
off, comprehensive health packages, retirement savings, free
Spectrum services where available, and more. Are you ready for
something new?No matter your background, our training program can
put you ahead of the curve on all the latest Spectrum technology.
We'll help you develop the skills to be comfortable, positive, and
adaptable while resolving all kinds of technical mobile issues.
Your dedication and resourcefulness, paired with the strength of
our products and services, keep services flowing and customers
satisfied. Your attention to detail is essential; you'll keep a
record of actions taken and create documents that ensure your
customers' service histories are available for future
Representatives. If you're ready to grow your skills, this is a
role with a lot of potential. What is the SMB Technical Support
role?It's about building relationships and turning the knowledge
you gain in training into customer service wins. Small and
Medium-Sized Business (SMB) Technical Support Representatives make
a real difference to their business customers and the company. You
will provide over-the-phone support for a range of products and
services, including accounts and billing, enhancements, and
repairs. You'll have advanced diagnostic tools to help you address
technical inquiries and get services running smoothly, talking
customers through fixes you can make together. If an issue calls
for extra attention, bring in additional internal support and field
technician teams to get things back on track. Understanding the
products and your customers' sense of urgency will help you create
a satisfying customer experience. It's about learning and
growingThis may be new for you, but the journey is all mapped out.
There's a lot to learn, and our comprehensive, fully paid training
can make you an authority on Spectrum's industry-leading products
and services in about three months. After that, you'll be ready to
handle advanced technical questions, process orders, schedule field
visits, and more. The industry moves quickly; to stay on top of it,
we provide training updates to keep you current on our newest
products, services, and upgrades so you'll be ready for any
question that comes your way. One-on-one time with department
leaders and additional support give you everything you need to
create a streamlined process for your customers and yourself. With
a deliberate path to successWe believe the best people to lead are
those who have been down the same road before. Most of our
supervisors started as Representatives themselves, so they know
exactly what kind of support will help you grow into a successful
employee. With well-established career paths across multiple lines
of business, advancement is a very real and achievable goal. Make
your first move toward a long and rewarding career with Spectrum.
The benefits are clearIn addition to the core benefits -
industry-leading retirement savings and 401(k) plans, comprehensive
health care insurance options, dental and vision plans, flexible
spending, family leave, and paid training and time off - we offer
free Spectrum products and services where available, education
assistance tuition reimbursement, employee discounts, and a
selection of other programs to support team members and their
families. What is takes to get startedThe minimum requirements for
the SMB Technical Support Representative are:Ability to read,
write, speak and understand EnglishHigh School Diploma or GED
Preferred QualificationsPreferred qualifications for the SMB
Technical Support Representative are:6 months or more customer
service or related experience6 months or more of basic technical
support experience6 months or more heavy volume phone experience6
months or more working with computers and multiple software
applications Are you ready to join our team?Now that you know a
little more about us, are you ready to apply? Heads up! There is a
brief assessment in the application. We recommend taking the
assessment in a distraction-free environment. For more information
on Spectrum's benefits, please click here.
Keywords: SPECTRUM, Charlotte , Commercial Technical Support, IT / Software / Systems , Charlotte, North Carolina
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