CharlotteRecruiter Since 2001
the smart solution for Charlotte jobs

Technical Support Representative

Company: Kelly
Location: Charlotte
Posted on: January 13, 2021

Job Description:

Job Description Are You Looking for What-s Next in Your Career? New Job New Beginning New You Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a remote call center environment. What Your Remote Work Environment Looks Like A private workspace with locked door in your permanent residence Quite environment free of background noise and interruptions A secure workspace free from cell phones/video devices Arrangements for dependent care and other obligations What You-ll Love About Us Paid training at $13.50 Increase to $15.00/hour after successful graduation of Nesting - (roughly 5 weeks of employment) You may be eligible for Benefits and Paid Holidays after 90 days in our call center production environment 99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training What You-ll Do Every Day You-ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need. Locating music, apps, and movies on various devices Billing issues Fraud management Product feature inquiries Resolving username and password difficulties Troubleshooting email issues Navigating customers through various apps Data sharing & synchronization troubleshooting Verifying proper hardware and software configuration and set up Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more Requirements What We-ll Love About You Regular, consistent and punctual attendance. Must be able to work a full-time schedule, 38 hours a week at minimum, including nights and weekends, holidays, variable schedule(s) and overtime as necessary Must be able to work a 2nd shift between 1pm - 1am EST Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers Possesses a strong work ethic with a stable work history Great communication skills Desire a long-term career with growth Openness to feedback and willingness to improve Familiarity with iOS and/or MacOS, or comparable technology What You-ll Need High School Diploma or GED 18 years or older Minimum 6 months of customer service experience Legal authorization to work in the US High speed internet service #KellyConnect Why Kelly--? Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We're KellyConnect---and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are. About Kelly-- At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly, Charlotte , Technical Support Representative, IT / Software / Systems , Charlotte, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Software Engineer
Description: Senior Software Engineer .NET Core Optomi, in partnership with a large multimedia company, is searching for a Senior Software Engineer to join their talented Engineering team here in Charlotte, NC (more...)
Company: Optomi
Location: Charlotte
Posted on: 01/22/2021

Software Engineer - Embedded Software
Description: JOB DESCRIPTION br br Job : 34410 Title: Software Engineer - Embedded Software Job Location: Charlotte, North Carolina - United States Employment Type: Salary: 95,000.00 - 115,000.00 - US Dollars (more...)
Company: NPAworldwide Recruitment Network
Location: Charlotte
Posted on: 01/22/2021

Javascript Developer
Description: Are you an experienced Developer with React, Redux and Node experience Join a Fortune 40
Company: ettain group
Location: Charlotte
Posted on: 01/22/2021


Business Intelligence and Reports Developer
Description: Location - Charlotte, NCLong Term ContractW2 RoleOur Financial Services Client is looking for a BI Developer with
Company: DIVERSANT, LLC
Location: Charlotte
Posted on: 01/22/2021

Senior Software Engineer
Description: We are looking for a full-stack, Microsoft developer with 4 years of experience building SPA applications using modern Microsoft technologies C , Web API, SQL Server , and good front-end skills with (more...)
Company: ettain group
Location: Charlotte
Posted on: 01/22/2021

Dotnet Developer
Description: Job Title: .NET Developer Location: New York City, NY Industry: Financial Services Terms: 24-month Contract Requirements: ASP.NET Web Services, SQL Server, SSIS, C , Agile, Financial Services NET Developer (more...)
Company: ettain group
Location: Charlotte
Posted on: 01/22/2021

Senior .NET Engineer/.NET Core/SQL/ Angular
Description: One of our clients in the pharmaceutical industry is seeking to hire a Senior .NET Engineer to their team in Charlotte. The company works to provide their clients with information analytics and back-end
Company: Motion Recruitment
Location: Charlotte
Posted on: 01/22/2021

Software Engineer
Description: Job Description :Job Title: Entry Level Software DeveloperLocation: GA / NC / NJJob Type: Full TimeResponsibilities: Develop, create, and modify general computer
Company: Tata Consultancy Services
Location: Charlotte
Posted on: 01/22/2021

Senior Software Engineer
Description: At Stack Overflow, our mission is to serve developers. Whether we---re helping developers get answers to their questions or find new jobs, we build products that make millions of developers--- lives better (more...)
Company: Stack Overflow
Location: Charlotte
Posted on: 01/22/2021

Teradata (DBA) Database Administrator
Description: Teradata DBA Database Administrator Job Summary:Signature Consultants is seeking a Teradata Systems DBA for an opportunity in Charlotte, NC. The Senior Teradata Systems DBA should have more than 5 years' (more...)
Company: Signature Consultants
Location: Charlotte
Posted on: 01/22/2021

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Charlotte RSS job feeds