Senior Associate, Technology Operations

Company: London Stock Exchange
Location: Charlotte
Posted on: March 28, 2020

Job Description:

Shift Manager - Operations Analyst, GTIS Technology Services Job Role/PurposeTo take a proactive role in delivering an error free operational service, across a complex multi platform environment. This is a critical role, which supports the function of the GTIS Production teams in their efforts to provide and enhance services and ensure high system and service availability to our customers.Key Activities and ResponsibilitiesDay to day administration of the direct reports, including: arranging shift patterns, arranging cover where appropriate to ensure consistency of service is maintained, on shift ensuring timekeeping and absence issues are either addressed locally or escalated where needed.Day to day functional leadership of a number of analysts within the wider Operations department, ensuring their work exceeds standards and targets set by the Senior Management team.To call one-to-one meetings with all direct reports to retain effective channels of communication.Ensure that all monitoring and daily checks are complete, across our many platforms, operating systems and applications and any issues are escalated and reported to the appropriate support teams.Raise all tickets into Service Now system and then liaise with the various Infrastructure, Application and Business teams to ensure that all incidents are resolved within SLA objectivesGeneration of 24 hour status reports detailing the production batch and online status for all systemsAct as a single point of contact for stakeholders throughout DR Failover Tests and Data Center Power downs for maintenance.Working closely with the (MIM) Major Inciddent ManagerKey BehavioursIntegrityHas the sustained drive and energy to deliver the support service to time and quality requiredWillingly puts in the effort to ensure activities completed on time.PartnershipWork with other Technology teams and the Business.Deals with conflict successfullySeeks information/inputs from colleagues/clients.ExcellencePro-active and demonstrates initiative;Prioritises activities according to business and operational need;Utilises all available resources and toolsets to investigate and resolve problems.Candidate Profile / Key SkillsFully computer literate --- able to use a computer and understand basic computer terminology.Knowledge of alerting/monitoringRaise clear/concise tickets for issuesFollow detailed proceduresFault diagnosis and triageWork as part of a teamHigher level educationHave an understanding of the hardware components within a computer as well as the operating software ( Not essential)People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee---s potential through personal development plans, training, coaching and mentoring.Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (---We---) may hold about you, what it---s used for, and how it---s obtained. If you would like this information to be removed from the London Stock Exchange Group HR database, please contact workdaylseg.com. If you choose to have your information removed, you will be removed as a candidate and we will not be able to progress your application for opportunities at the London Stock Exchange Group.Full time

Keywords: London Stock Exchange, Charlotte , Senior Associate, Technology Operations, IT / Software / Systems , Charlotte, North Carolina