Insurance Agent Trainee

Company: TTEC
Location: Charlotte
Posted on: June 8, 2026

Job Description:

Insurance Agent Trainee

Your potential has a place here with TTEC's award-winning employment experience. Are you ready to move beyond part-time work in retail, fast food, or customer service? TTEC's award-winning pre-employment experience in Charlotte, NC, offers a pathway to a full-time, professional career as a Licensed Property and Casualty Insurance Agent.

Before joining, this 7-week program (4 weeks of self study), candidates will complete assessments and other pre-qualifiers to ensure eligibility for this career upgrade. TTEC pays for your program, training, and licensing fees, so you can focus on building your future. At the end of the course and passing the state-required licensing exam, you'll be prepared for a stable, high-demand industry with real growth opportunities.

A Typical Day

Once you become a Licensed Insurance Agent, you'll:

• Answer incoming communications from customers
• Conduct research to resolve customer issues
• Upsell products or services to existing customers as needed

What You Bring to the Role

• Aptitude, self-discipline, and tenacity to learn and pass the state licensing exam
• At least 6 months of customer service or sales experience
• Integrity to follow guidelines on maintaining client privacy
• Strong customer service orientation
• High school diploma or equivalent
• Strong computer navigation skills and experience
• Willingness to complete assessments and pre-qualifiers for program eligibility

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• FREE licensing course and all state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
• Once you are licensed, base pay of $21.50 per hour and performance-based bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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Keywords: TTEC, Charlotte , Insurance Agent Trainee, Insurance , Charlotte, North Carolina