Service Delivery Consult (GHR) - Compensation
Company: Bank of America
Location: Charlotte
Posted on: April 2, 2026
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Job Description:
Job Description: At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. We do this by driving Responsible Growth and
delivering for our clients, teammates, communities and shareholders
every day. Being a Great Place to Work is core to how we drive
Responsible Growth. This includes our commitment to being an
inclusive workplace, attracting and developing exceptional talent,
supporting our teammates’ physical, emotional, and financial
wellness, recognizing and rewarding performance, and how we make an
impact in the communities we serve. Bank of America is committed to
an in-office culture with specific requirements for office-based
attendance and which allows for an appropriate level of flexibility
for our teammates and businesses based on role-specific
considerations. At Bank of America, you can build a successful
career with opportunities to learn, grow, and make an impact. Join
us! Job Description: This job is responsible for supporting the
delivery and execution of Global Human Resources (GHR) products and
programs, which may include Payroll, Benefits, Compensation,
Learning and Development (LD), Retirement, Shared Services or
Staffing. Key responsibilities include operational process
execution, quality assurance, and ensuring proper controls are in
place. Job expectations include understanding the
programs/products, operational requirements, end-to-end processes,
and oversight necessary to deliver HR programs. Service Delivery
Consultant in Global Compensation Delivery responsible for various
processes supporting the Bank’s Compensation practices and
application support for systems used by managers and HR users.
Internal employees who are currently working from home are still
eligible to apply. However, if selected for the role, you may be
required to work onsite in accordance with the workplace excellence
policy. Responsibilities: Liaison with Technical partners to
support, design, test and implement applications to support
compensation programs Support work streams or initiatives related
to administering compensation programs and partners Help identify
and resolve potential issues within compensation delivery and
related processes Support Risk, Business Control and Audit
initiatives relating to processes in scope Supports the evaluation
of existing processes, technologies, and routines to drive process
improvements Supports the implementation of controls to mitigate
and manage compliance and operational risk Supports a variety of
routine to complex operational and strategic activities to ensure
programs are executed accurately and effectively Partners with
Human Resources (HR) program functions on an ongoing basis to
ensure processes meet design requirements Supports initiatives and
routines by identifying solutions that meet business needs and
priorities Required Qualifications: Demonstrated analytical and
research skills - ability to communicate and analyze
multi-dimensional data, draw conclusions, and evaluate business
gaps & requirements Must have strong communication skills both oral
(e.g., telephone, telepresence meetings) and written (e.g., e-mail,
presentations) Highly organized with strong attention to detail and
a high level of accuracy Acts with a sense of urgency, works well
under pressure, is responsive and drives issues through completion
A team player who thinks and acts across-functions Proactive and
focused on continuous improvement, is a self-starter with a desire
to learn Proficient with Microsoft products (Outlook, Excel, Power
Point, Word) Desired Qualifications: Experience with projects
including defining business requirements, conducting user
acceptance testing, and detailed validation Prior Global Human
Resources experience with an expertise in Compensation Experience
with Agile project methodology Skills: Analytical Thinking Critical
Thinking Decision Making Payroll Management Process Management
Business Operations Management Influence Problem Solving Quality
Assurance Strategic Thinking Business Process Analysis Data
Governance Policies, Procedures, and Guidelines Management Shift:
1st shift (United States of America) Hours Per Week: 40
Keywords: Bank of America, Charlotte , Service Delivery Consult (GHR) - Compensation, Human Resources , Charlotte, North Carolina
