Director, Compensation Operations

Company: ameriprise
Location: Charlotte
Posted on: January 7, 2026

Job Description:

This role leads global compensation operations, ensuring effective administration of annual programs, policies, and processes. It oversees compensation data, analytics, and reporting, driving insights that support strategic decision-making. The position collaborates closely with HR partners and external vendors to ensure accurate execution, compliance, and service quality. It includes managing and developing a team through coaching, delegation, and performance feedback. Additionally, the role contributes to enterprise-wide projects and leads communication and training efforts related to compensation programs. Responsibilities : • Operate in a strong player/coach capacity overseeing the global compensation operations function, including responsibility for the effective administration of annual compensation programs, procedures, policies, and processes; accountability for the management and administration of our compensation data, insights and analytics; and collaborating with compensation leadership team and other key partners across the organization to drive the effective delivery of compensation strategies and objectives. • Collaborate with key partners across HR (Payroll, HR Compliance, HR Systems, etc.) to ensure effective execution of critical compensation programs and accuracy of employee data. Continuously work toward increasing efficiencies and develop processes to promote more effective administration of salary changes and other compensation transactions. • Oversee the timely creation, analysis, and interpretation of key compensation metrics to ensure accurate tracking, measurement, and reporting on compensation data and programs. Ensure strong data governance is in place. Regularly evaluate trends and identify opportunities to improve compensation programs to more effectively drive value in our investment. • Provide leadership, coaching, and development to direct reports; deliver timely feedback/coaching and formal performance review discussions; assess employee professional growth/career opportunities and collaborate on individual development plans. • Own and maintain partnerships with key external compensation vendors. Provide vendor oversight to ensure appropriate service levels provided. Ensure that all programs are efficiently and accurately administered in compliance with applicable regulations. Monitor all aspects of ongoing vendor performance. • Lead various compensation projects to ensure all operational elements are considered. Represent the compensation team on other special HR and enterprise-wide project initiatives, ensuring that any issues impacting compensation-related items are proactively addressed and solved. • Lead the development of effective communication strategies related to new or changed compensation programs, policies, or procedures including the companys annual compensation cycle materials. Develop and review leader and HR partner training. Required Qualifications: • Bachelors degree or equivalent. • 7-10 years of relevant experience. • 5 years of experience within Compensation. • Current knowledge of Compensation programs, best practices, and regulations. • Excellent analytical and project management skills. • Ability to collaborate with partners across the organization to drive results. • Strong written and verbal communications skills and the ability to communicate complex ideas in a way that is easily comprehended by broader audiences. • Tremendous ability to solve business problems and quickly identify creative solutions. • People leadership experience and the ability to lead both direct and indirect reports. • Experience working in a global, matrixed organization. • Demonstrates flexibility. Preferred Qualifications: • Certified Compensation Professional (CCP). • Financial services experience.

Keywords: ameriprise, Charlotte , Director, Compensation Operations, Human Resources , Charlotte, North Carolina