Service Manager

Company: Alamarc
Location: Matthews
Posted on: April 2, 2026

Job Description:

Locally owned and in the heart of SouthPark, The Cowfish is well known as the spot for the freshest sushi and best burgers around! We operate with our core values at the heart of everything we do: guest service, high quality ingredients, health, safety and a commitment to culture. We are looking for a hands on Service Manager to join our dedicated team. Key Responsibilities: Lead and drive daily operations including the kitchen, dining room, bar, and host stand. Engage with guests. Receive feedback and comments to understand areas of opportunity and strengths. Create an environment that is safe, warm, and welcoming for all guests and team members. Monitor and coach team members on performance and compliance. Train and develop team members to their highest potential. Evaluate work procedures and identify methods for increasing efficacy or productivity. Write weekly work schedules to accommodate team members and sales volumes. Recruit and interview applicants, hire and onboard new team members. Conducts cash drops, reviews credit card totals, and verifies deposit slips. Completes all required reports and paperwork accurately and on time. Benefits Bonus programs based on meeting company set goals Paid training Comprehensive benefits include medical, dental, and vision insurance, with company-paid life and long-term disability coverage Meal discounts 2, one week paid vacations per year 401(k) plan ServSafe Certification classes Closed most major holidays The Cowfish is an Equal Opportunity Employer. The Cowfish does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, marital status, veteran status or any other basis covered by appropriate law Requirements Previous supervisory and/or hospitality industry experience required. High degree of flexibility and adaptability. Must be able to manage multiple projects and work well under pressure. Strong interpersonal, verbal and communication skills. Must be approachable and have good leadership skills. Must be at least 21 years of age. Must be able to lift and carry 40 pounds (including trash bags). Position requires prolonged standing, bending, twisting and repetitive hand and wrist motion. Work with hot, cold, and/or hazardous materials and equipment. A valid drivers license, proof of insurance and non-slip shoes are required. Salary Description 55,000 to 65,000

Keywords: Alamarc, Charlotte , Service Manager, Hospitality & Tourism , Matthews, North Carolina