Food & Beverage Area Manager
Company: Carowinds
Location: Charlotte
Posted on: September 2, 2024
Job Description:
Overview:Under limited supervision, plans, directs and oversees
assigned food and beverage operations within the Park which may
include restaurants, portable operations, catering and special
events. Works to ensure guest satisfaction, product quality and
departmental profit objectives are achieved. Manages and supervises
the work of seasonal associates to achieve departmental service,
product and financial goals. Performs related administrative,
supervisory, analytical and professional tasks as required.
Responsibilities:
Ensure all duties in assigned
locations are performed in a safe manner, takes actions to ensure
food quality guidelines are met. Guest service and monitors
financial performance of assigned locations and adjusts operations
and processes when necessary to ensure financial targets are
achieved, including revenue performance, cost of sales and seasonal
labor expense objectives. -Supervises the duties of seasonal staff
including training, assigning, reviewing and planning, establishing
and maintaining standards, coordinating activities, allocating
personnel, conducting performance appraisals and recommending
and/or approving associate promotions and disciplinary actions.
-Manages compliance with all local, state and federal laws.
Implements new or improved quality control standards for foods by
location and performs quarterly inspections to ensure compliance.
Reviews department policies and procedures on an on-going basis,
making specific recommendations to improve service and efficiency.
-Communicates division status on an on-going basis, including
operational issues, associate concerns, guest complaints, special
requests, losses, and provides any other relevant or appropriate
reports to ensure maximum quality and operational needs are
met.Adheres to and enforce all Carowinds policies and procedures,
including safety, attendance and EEO policies, and demonstrate a
commitment to guest service in all aspects of employment. Other
duties as may be assigned. -
Qualifications:
- Three to five years of Themed amusement park or sports venue
experience is required.
- Exhibits a positive and involved team attitude to all and
promotes positive relations through an environment that encourages
open communications, trust, and mutual respect.
- Demonstrated -food -service -acumen -to -include -institutional
food -service -experience, -knowledge -of -food -production,
-sanitation, -supervision, -strong organizational skills, strong
financial analysis and -basic -accounting.
- Knowledge of North Carolina and South Carolina Health and
Safety Code/Regulations; ServSafe Certified, instructor
certification preferred.
- Ability to drive/impact sales positively through upselling,
service initiatives etc.
- Strong inventory management/food ordering background
- Knowledge of all aspects of food operation, service and
quality; menu development; labor and food cost controls; plus
excellent management skills; ability to train and interact with
service staff, guest service and maintaining safe and effective
operations.
- Understanding of federal, state and local labor laws.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook.
- Ability to pass a mandatory or random drug test, per Company
policy, unless prohibited by federal, state or provincial law.
- Ability to pass a background check, which may include, but is
not limited to credit, criminal, DMV, previous employment,
education, and personal references, per Company policy, unless
prohibited by federal, state, or provincial law.
- Must be able to work a flexible schedule including weekends and
holidays.
- Driver's license required.#LI-CG1
Keywords: Carowinds, Charlotte , Food & Beverage Area Manager, Hospitality & Tourism , Charlotte, North Carolina
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