Store Visual Manager
Company: H&M
Location: Charlotte
Posted on: April 16, 2024
Job Description:
Company DescriptionJob DescriptionOverall Job Summary: The Store
Visual Manager is responsible for supporting the Sales and Profit
goals in the store by setting a plan to deliver the Best Customer
Experience. The Store Visual Manager will ensure the store has the
Best Team and support their development, as well as working with
succession planning, talent development, and structured performance
management for the team based on results, values, and leadership.
The Store Visual Manager will work in accordance with legal
requirements and H&M standards, policies, and procedures to
meet the expectations of customers and colleagues.This position
reports to the Store Manager and has the following direct reports:
Visual Merchandisers Key & Visual MerchandisersYour Day to
Day*Sales and profitA Store Visual Manager will ensure that the
garment presentation in windows and in-store is according to the
Commercial Handbook. Together with the Store Manager, the Store
Visual Manager will lead the team to maximize and drive the
Commercial opportunities within the H&M brand guidelines. The
Store Visual Manager will follow-up and analyze key KPI's and
initiate actions to increase profit and support the commercial
planning of the store. The role will ensure that all safety,
security, and administration procedures are followed.Fashion
Knowledge
- Ensure you are up to date with current fashion trends
- Share, inspire and educate the store team on seasonal trend
information, upcoming campaigns, and brand standardsDirect Customer
Service
- Ensure you meet customer expectations on direct service
according to H&M standards
- Support the store to achieve excellent customer serviceIndirect
Customer Service
- Ensure the visual team follow up on the Visual Identity through
the implementation of the Commercial handbook and secure
well-styled mannequins in windows and in-store.
- Guarantee the team creates a clear red threat from windows to
A-area with wearable buying suggestions
- Lead the store team to secure high quality, commercial garment
presentation and care
- Maintain clear customer flow through fixture placement and
navigation in line with H&M standards
- Ensure the launch and maintenance of all sales campaigns and
activities are on time according to H&M standards and optimized
for the storeDrive Sales Targets
- Ensure the store commerciality can compete effectively in the
local market by identifying opportunities to increase customer
satisfaction and selling
- Follow up, evaluate, and give feedback on sales KPIs to the
management team
- Initiate changes to improve the business together with the
Store ManagerVisual Store Operational Routines
- Ensure the team secures Sample picking to create clear stories
and wearable buying suggestions
- Follow Best Practice on quantity, condition, and maintenance
for all Visual Merchandiser material, props, and marketing material
with a sustainability mindset.
- Keep visual room organized and safe
- Keep all Visual materials in the store current and share
information with the team on seasonal changes.Analysis
- Stay updated on products and sales activities
- Set store visual goals with the Store Manager; facilitate them
and do follow ups
- Plan and prioritize commercial workload according to business
needs and budgetPeople and TeamsBy managing the Visual team, the
Store Visual Manager will support and lead the entire Store team to
increase the shopping and working experience in the store. The role
will ensure all employee relation responsibilities, legal
requirements, and H&M policies are fulfilled. The role will
work to make the Visual lifecycle a reality for all members of the
Visual team.Training and Development
- Evaluate & develop the visual and commercial skills of the
store team through regular visual training for all colleagues to
support garment presentation in line with the Commercial
Handbook
- Ensure succession planning within the store Visual team with
Area Visual
- Execute and ensure store Visual recruitment with Store
Manager
- Support the Country and Area with expansion needsSecurity
- Promote employee and customer safety
- Resolve health & safety, legal, and security issues
- Address any loss prevention and safety issues that may occur
while on duty and bring any escalated employee issues to the
management teamCommunication and Legal Requirements
- Ensure that all communication in the windows and sales floor
meet local legislation
- Update store team on business performance, new initiatives, and
other relevant issuesFinancial Accountability
- NoneQualificationsWho You Are
- Inclusive, positive, creative, and willing to learn on the
job!
- Passionate for customer service and helping people find their
style
- A multi-tasker who enjoys working in a fast-paced environment
with an eye for detail
- Ability to coach and counsel staff on performance management
and progressive discipline techniques
- 1-2+ years of transferrable experience welcome
- You have the ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch,
engage in repetitive motions, push, pull and carry items
(mannequins, clothing, totes, torsos, etc.) for a short
distance
- Ability to climb a ladder and use a step stool
- Must be able to work with hand and power operated tools (Iron,
Steamer, etc) and lift in order to execute display setups
- Must be able to work a flexible work schedule, including nights
and weekends
- May be required to travel to support other storesWhy You'll
Love Working for H&M
- Dynamic, team-driven work environment with a group of unique,
diverse, and kind individuals.
- Endless growth & development opportunities.
- Dress your personality. We encourage you to dress your
personality all day, every day.
- Did we mention our discount at H&M, &Other Stories, and
COS?Additional InformationJob Status: Hourly,
Non-ExemptCompensation: Hiring Range is$19.02 - $21.40Hourly**EEOC
Code: SLS*This job posting highlights the most critical
responsibilities and requirements of the job. It's not
all-inclusive. There may be additional duties and responsibilities
assigned for this job at the company's discretion.**H&M, in
good faith, believes that this posted range of compensation is the
accurate range for this role at this location at the time of this
posting. H&M may ultimately pay more or less than the posted
range depending on candidate qualifications. This range may be
modified in the future.Benefits: We offer all our employees at
H&M Group attractive benefits with extensive development
opportunities around the globe. All our employees receive a staff
discount card, usable on all our H&M Group brands in stores and
online. Brands covered by the discount are H&M (Beauty and Move
included), COS, Weekday, Monki, H&M HOME, & Other Stories,
ARKET, Afound. In addition to our staff discount, all our employees
are included in our H&M Incentive Program - HIP. You can read
more about our H&M Incentive Program here.In addition to our
global benefits, all our local markets offer different competitive
perks and benefits. Please note that they may differ between
employment type and countries.We offer: 25% Staff Discount -
Medical, Pharmacy Vision and Dental Coverage - Employee Assistance
Program - Vacation, Wellness, Holiday and Parental Pay - 401K -
Commuter Benefits, Health and Dependent Care FSA. Plus, additional
Voluntary Benefits.Inclusion & Diversity:H&M is a part of
H&M Group. At H&M Group, we're determined to create and
maintain inclusive, diverse and equitable workplaces throughout our
organisation. Our teams should consist of a variety of people that
share and combine their knowledge, experience and ideas. Having a
diverse workforce leads to a positive impact on how we address
challenges, on what we perceive possible and on how we choose to
relate to our colleagues and customers all over the world. Hence
all diversity dimensions are taken into consideration in our
recruitment process. We strive to have a fair and equal process and
therefore kindly ask you not to attach a cover letter in your
application as they often contain information that easily can
trigger unintentional biases.Company Description:H&M is a
fashion brand that offers the latest styles and inspiration, from
fashion pieces and unique designer collaborations to affordable
wardrobe essentials. Our business idea is fashion & quality at the
best price in a sustainable way. Learn more about H&M
here.Videos To Watch
Keywords: H&M, Charlotte , Store Visual Manager, Hospitality & Tourism , Charlotte, North Carolina
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