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Financial Customer Service Representative

Company: VXI, Global Solutions
Location: Charlotte
Posted on: April 2, 2024

Job Description:

Chime Solutions is committed to excellence in all that we do! When you join us at Chime Solutions, you join a family! A family committed to your growth!Become a Financial Customer Service Representative and join an elite team of service delivery consultants who support the industry-leading financial organization. You will be a part of a legendary team committed to achieving success!In this position, you will:Be responsible for supporting card holder s needs on a variety of products via inbound phone calls.Multi-task across several computer programs to respond to customers.Drive customer satisfaction through voice, chat and/or email communications*This role requires Open Availability: 8am -10 pm. Work schedules will be 5 days a week with at least one weekend day and one weekday day off.Requirements

  • Previous Customer Service experience; previous call center experience is preferred (6 months preferred) High School diploma or GED Must submit to a background check and drug test upon offer of employment Full-Time position only - 40 hours per week Flexible to work assigned schedule - Schedule are subject to change due to our call volume nature Exemplary Attendance records with previous employersKnowledge, Skills and Abilities Ability to type 25 wpm with 95% + accuracy Excellent written and verbal language skills Strong customer service skillsKnowledge of computers and MS-Windows
    • Ability to navigate multiple screens/programs and multi-task Ability to understand product details and communicate at a consumer level Active listening skills Professional comportment and demeanor Ability to follow directions/accept coaching Ability to manage stress Desire to work in a team environment achieving personal and team goals Self-motivated and upbeat Associated topics: call center representative, client service, customer care associate, customer service, customer service associate, customer service specialist, intern, platform support, system support, technical assistant

Keywords: VXI, Global Solutions, Charlotte , Financial Customer Service Representative, Hospitality & Tourism , Charlotte, North Carolina

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