Retail Personal Banker II- Myers Park
Company: Fifth Third
Posted on: November 18, 2023
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Bank. GENERAL FUNCTION: The Personal Banker I position will provide
an exceptional customerexperience by cultivating, maintaining, and
enhancing long lasting relationships with existing and prospective
customers. This position is responsible for processing teller
transactions as well as working as a member of the platform staff.
Helping customers to understand and address their financial needs,
the banker will provide solutions that span across the customer's
lifecycle by utilizing our consultative sales and service process.
Responsible and accountable for risk by openly exchanging ideas and
opinions, elevating concerns, and personally following policies and
procedures as defined. Accountable for always doing the right thing
for customers and colleagues, and ensures that actions and
behaviors drive a positive customer experience. While operating
within the Bank's risk appetite, achieves results by consistently
identifying, assessing, managing, monitoring, and reporting risks
of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: . Create a
memorable customer experience by cultivating, maintaining, and
enhancing relationships in a assigned book of business through
proactive outreach efforts in person, over the phone, or other
channels as appropriate . Use of a consultative approach with
current or prospective customers to uncover and identify their
needs while tailoring recommendations/solutions/advice . Maintain
working knowledge of products, services, and processes offered .
Work collaboratively with internal partners to ensure customer's
needs are met and all problems are resolved . Analyze customer
credit data and other related financial information to ensure
customers are in the appropriate solutions that align with their
needs -Provide customer support needed reinforcing the value of
current and new technology . Process teller transactions and adhere
to balancing guidelines . Follow the Bancorp Code of Business
Conduct and Ethics and other related policies, modeling the ethical
behavior expected from every employee within the Bancorp . Other
duties as assigned MINIMUM KNOWLEDGE, SKILLS AND ABILITIES
- High School Diploma/GED and 6 months customer service
experience, or college degree or equivalent military
- Demonstrated ability to develop comfort level with both new
household acquisitions and deepening customer relationships.
- Ability to professionally represent Fifth Third Bank in verbal
and written communication.
- Exhibits business acumen.
- Demonstrated ability in making sound decisions.
- This position requires SAFE Act registration at the time of
employment through the Nationwide Mortgage Licensing System (NMLS).
- Normal office environment.
- Extending viewing of computer screens. Retail Personal Banker
I- Carmel Road LOCATION -- Charlotte, North Carolina 28226 Fifth
Third Bank, National Association is proud to have an engaged and
inclusive culture and to promote and ensure equal employment
opportunity in all employment decisions regardless of race, color,
gender, national origin, religion, age, disability, sexual
orientation, gender identity, military status, veteran status or
any other legally protected status.
Keywords: Fifth Third, Charlotte , Retail Personal Banker II- Myers Park, Hospitality & Tourism , Charlotte, North Carolina
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