Associate Customer Service Representative

Company: Strategic Staffing Solutions
Location: Charlotte
Posted on: September 18, 2023

Job Description:

Job Title: Associate Customer Service Representative
Duration: 9 Month contract; chance to extend/convert to full time.
Location: CHARLOTTE NC (ONSITE)
Pay Rate: $20/HR
Industry: Financial Industry

Required Qualifications:

--- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
--- Customer service skills and remote troubleshooting experience are helpful in this role.
--- Office receptionist/clerk relay messages and copy information.
--- Prior position should show punctuality and ability to work with minimal supervision.
--- Ideal having one year call center experience.
Job Qualifications:

--- Support customers with inquiries on financial products and services.
--- Identify ways to improve customer experience within established procedures.
--- Perform routine customer support tasks by responding to and resolving customer inquiries and complaints.
--- Receive direction from customer service supervisor.
--- Escalate questions and issues to more experienced representatives.
--- Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns.

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