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Office Concierge / Front Desk

Company: Crescent Communities, LLC
Location: Charlotte
Posted on: May 28, 2023

Job Description:

** Office Concierge / Front Desk****Job Category****:** Administrative **Requisition Number****:** OFFIC001217 Showing 1 location **Job Details****Description****ESSENTIAL FUNCTIONS*** Serve visitors by greeting, welcoming, and directing them appropriately, with a strong focus on customer service. + Assists visitors with parking validations, beverage offerings, coat & luggage storage and provide brief overview of key areas within the office space (i.e., restrooms, beverages, destination). * Anticipate guests needs to accommodate and provide an exceptional guest experience* Work with security to ensure visitors are registered for access prior to arrival and work with colleagues to ensure a visitor escort is available to our office space.* Maintain a presentable, safe, and clean reception area by complying with procedures, rules, and regulations. Ensure guest spaces and common areas are tidy at all times.* Maintain security by following proper procedures, monitoring visitor registration, and issuing visitor access cards.* Answer, screen and forward incoming phone calls and online inquiries to proper colleagues. This position is the main point of contact for the Corporate office.* Place and receive catering orders, inform administrative staff of arrivals, and assist with set up and breakdown of all catering.* Assist vendors, shipping carriers and receive deliveries. Communicate deliveries to Office Manager to ensure proper distribution.* Maintain conference room schedules. Ensuring meetings do not overlap and time limits are adhered to.* Maintain clean and presentable conference rooms at all times.* Arrange reservations at local establishments and carry out unique requests such as searching for hard-to-find items or services needed.* Ensure knowledge of staff movements in-and-out of organization for effective communication.* Negotiate corporate hotel rates, maintain, and distribute rate list to colleagues periodically.* Receive and upload images to Asset Bank.* Assist with the coordination of on-site and off-site events as needed.* Maintain WELL logs for our WELL certification throughout the year.* Assist the administrative team with expense reports on a monthly basis.* Ability to prioritize and juggle multiple tasks/projects ensuring deadlines are met in a timely manner.**POSITION REQUIREMENTS AND QUALIFICATIONS****Education and Experience****Minimum:*** High school diploma, GED and/or 0-2 years related experience* Passion for customer service* Problem solver with the ability to find solutions suitable to many differing ideals* Ability to be resourceful and proactive when issues arise* Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook* Pleasant and professional demeanor and appearance; diplomacy is a must* Reliability* Stress tolerance with ability to handle interruptions throughout day**Desired:*** High School Diploma and 2+ years related experience* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook* Excellent keyboard skills* Proficient computer operating skills and relevant software applications* Customer service orientation* Cheerful disposition* Attention to detail**Work Environment (Office)*** Professional office environment * Typical working hours are M-F, 8:00am 5:00pm * Ability to carry 25+ pounds (computer, files, etc.) with or without accommodations* Must have reliable transportation **OTHER DEMANDS*** Ability to communicate and converse to exchange information with or without accommodations* Ability to operate a computer keyboard, phone, calculator and other office equipment with or without accommodations* Ability to discern a variety of materials and observe a variety of development and construction activities * Reliable means of transportation**DISCLAIMER**This document describes the position currently available and serves only as a summary of the typical functions of the job. It is not an exhaustive or comprehensive list of all possible job responsibilities. Tasks, responsibilities, and duties of the jobholder may differ from those outlined. Other duties, as assigned, might be part of the job. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.**Crescent Communities LLC is an Equal Opportunity Employer**An equal opportunity employer, Crescent Communities treats each individual fairly in all employment decisions without regard to race, color, gender, religion, age, sex, gender identity, national origin, sexual orientation, veteran, disability or any other protected status by federal or local law.**Crescent Communities Participates in E-Verify****Qualifications****Skills****Behaviors****:****Motivations****:****Education****Experience****Licenses & Certifications**

Keywords: Crescent Communities, LLC, Charlotte , Office Concierge / Front Desk, Hospitality & Tourism , Charlotte, North Carolina

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