Jewelry Consultant
Company: Brilliant Earth
Location: Charlotte
Posted on: March 20, 2023
Job Description:
Jewelry Consultant -Our Jewelry Consultants provide---an
exceptional experience for every Brilliant Earth customer. As a
Jewelry Consultant, you will guide -the customer through the life
of the sale through our engaging sales platforms: in-person and
virtual---appointments, phones, or live-chat!--- These team members
assist our customers in finding their best jewelry match from our
luxury product line. By meeting and exceeding sales targets in a
fast-paced environment, this team creates personalized experiences
-while -sharing -the happiest moments of our customers'
lives.---Curious about a day- -in- -the- -life? Learn more on our
blog--- -or learn about Oval Diamonds from -Kelly, -our SF team
member, -! - -The ideal candidate will be able to work--- a
full-time -schedule that includes weekend days.---This role is
in-person -at -our Charlotte showroom location, which is open from
10 am - 7pm. - - -What you'll do:--- -
- Guide customers to purchase via in-person and virtual
appointments, creating memorable and personalized experiences for
each customer. -
- Manage a high volume of incoming sales leads -to -attain
-individual -and team -goals and -revenue targets. -
- Proactively -respond -to online customer inquiries and provide
sales assistance through live chats, and phone calls -while
focusing on a luxury customer experience, reflective of our
high-quality product. -
- Review customer feedback surveys and online reviews, working
with your leaders -to continuously improve the customer experience
-and your sales performance.--- -
- Utilize sales strategies and forward-thinking problem-solving
techniques to assist and guide customers through multiple
purchasing decisions, -such as ring settings selections and diamond
options.--- -
- Develop and demonstrate product---knowledge---as it pertains to
our---diamonds, gemstones, and fine jewelry.------ -
- Use our ERP system to manage your tasks and communicate
cross-functionally. - -
- Act as a brand advocate, sharing our mission of creating a more
sustainable, transparent, and compassionate jewelry industry. -What
You Have: -
- A passion for the customer. -You don't just like to help - you
go above and beyond to provide the best possible experience to each
customer that comes through the door. - -
- A -drive to -exceed -goals. -You -love a good challenge! You're
a self-proclaimed -"over-achiever" -on a mission -to exceed your
sales -targets. - -
- It's all -in the details. -When it comes to our -customer's
-biggest moments, you know it's the little things that count the
most. -You have -a passion for process and a keen eye for detail in
a fast-moving work environment. - -
- Communication is Key. -You have a way with words. -Whether
you're -interacting -with a customer or teammate in person, via
email, or by chat, -you're clear and concise. - -
- Master of Collaboration. -You're a team -player. -You -believe
-that in order to -transform -the jewelry industry, we all -have to
work together! -Bonus Points if -You -Have: -
- A bachelor's degree or equivalent preferred -
- Experience with an ERP or CRM system -
- A passion for socially and environmentally responsible
organizations and products -What We Offer -At Brilliant Earth,
we're passionate about the employee experience. That's why we offer
an excellent training program and endless opportunities for -career
-growth! In addition, we offer competitive compensation and -a
robust -benefits package, including: - -
- Insurance. -Medical, dental, and vision insurance kick in on
the first day of your 2nd -month! -
- 401k match. -We know that saving -for the -future is important.
That's why we offer a generous 401k match. -
- Paid Time Off. -We know it's -important to recharge and relax -
you'll accrue 3 weeks of PTO in your first year.
- Sales Incentive Programs. -Quarterly -bonuses for achieving
sales targets, plus additional bonuses for exceeding goals and
monthly bonuses for top sales reps.
- Disability and Life insurance. -100% employer-paid. -
- Pre-Tax Commuter Benefits. -
- Continued Education. -Company-sponsored -learning -in
leadership, -professional skills, -diversity & inclusion, -and
-access to -tuition reimbursement for -role-specific trainings. -
-
- Employee Discounts. -As an employee at Brilliant Earth, you'll
receive a -generous -discount on our jewelry. -
- Wellness Benefits. -We offer access to exclusive discounts on
gym memberships and more, as well as an -Employee -Assistance
-Program -for 24/7 access to counseling. -
- Giving Back and Volunteer -Opportunities. -In additional to our
giving back programs, our teams support local initiatives and spend
time together by volunteering. - -How to Apply & What to Expect: -
-Everyone at Brilliant Earth has a voice - we want to hear yours!
If you are interested in growing with Brilliant Earth, send us a
resume and cover letter letting us know why you are interested in
joining our mission and our team. Please include a sentence about
your favorite shape of diamond. -You'll receive an email when we've
received your application, and can expect an update within a week
of applying. The interview process for this role includes a phone
call with the recruiting team, -an online exercise to explore our
-website and common customer inquiries, and -a video interview with
one of our leaders! -
IND123
More About Us:At , our mission is to cultivate a more transparent,
sustainable, compassionate, & inclusive jewelry industry. We
believe in creating jewelry you can feel good about wearing,
without ever compromising between quality and conscience. We are
hard-working team players that welcome challenges and rise to any
occasion. Our community of collaboration, respect and encouragement
is fostered by frequent team events, cross-departmental meetings
and celebrating our wins, big and small. As one of the fastest
growing e-commerce jewelers in the world, we're searching for
bright and passionate people who are excited to make an impact from
day one and grow with the company to take on greater responsibility
over time.
Brilliant Earth recognizes the value of diversity and inclusion on
our team, as we work together to reinvent fine jewelry in a
thoughtful and modern way. At Brilliant Earth, we celebrate each
other - our successes, the lessons along the way, and the unique
perspectives each individual brings to our team. It is our intent
to maintain a work environment and hiring process which is free of
harassment or discrimination because of sex, race, religion, color,
national origin, physical or mental disability, genetic
information, marital status, age, sexual orientation, gender
identity, military service, veteran status, or any other status
protected by Federal, State or local laws. We are committed to
complying with all Federal, State and local laws providing Equal
Employment Opportunities, and all other employment laws and
regulations.
If you need assistance or reasonable accommodation completing an
application or at any stage of the interview process, please reach
out to us at accommodations@brilliantearth.com.Powered by
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Keywords: Brilliant Earth, Charlotte , Jewelry Consultant, Hospitality & Tourism , Charlotte, North Carolina
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