Restaurant Supervisor
Company: Fairfield Inn & Suites Charlotte Uptown
Location: Charlotte
Posted on: January 27, 2023
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Job Description:
Job Purpose
Fairfield Inn Uptown Charlotte is looking for an experience
Restaurant Supervisor. The purpose of the Restaurant Supervisor is
to greet guests with warm hospitality and insure smooth operation
and high level of service from all Restaurant associates.
Essential Job Functions
-Assist in the selection, supervision, development, appraisal,
counseling, and disciplinary action of departmental associates.
-Must be able to work in a fast paced and customer service oriented
environment; to perform duties under pressure and meet deadlines in
a timely manner.
-Work as a part of a team as well as complete assignments
independently; take instructions from Managers and exercise problem
solving skills. Observe diners to respond to additional
requests.
-Maintains communication with Chef. Understands menu prior to
opening and is aware of changes during service; be familiar with
daily specials, wine list, cocktails and bar.
-Be knowledgeable of all menu items, garnish, contents and
preparation methods. Be prepared to answer any guest questions
about the menu in a direct, concise way.
-Check food before serving it to ascertain that appearance,
temperature and portions are correct.
-Controls operation of his/her restaurant. Insures proper execution
of service between team members.
-Complete opening/closing duties. Close server's paperwork at the
end of the shift. Responsible for his/her bank. All completed
paperwork given to Night Audit. Responsible for insuring that
checks are closed to correct account.
-Awareness of hotel functions and special events. Know locations of
all outlets and services.
-Knowledgeable on computer terminal, POS System and Time &
Attendance System.
-Insure restaurant team follows AURO Hotels and Brand Standards and
policies and procedures with regard to the sequence of service in
the restaurant.
-Display friendly hospitable greeting and seating guests. Seat and
present guest with clean menus. Seat all stations equitably
assuring equal distribution of parties.
-Keep reception area clean and neat.
-Answer phone properly and promptly giving name of restaurant and
identifying self.
-Check that tables are properly set, side stations kept clean, and
all side work is properly and completely done.
-Know and understand all complimentary and coupon policies and keep
record in order.
-Handle initial guest complaints and inform Manager on Duty,
immediately. Report all incidents to Manager.
-Assure smooth transition at shift change remaining on duty until
relief is present.
-Circulate stations making sure guests are getting proper service
and all associates are in stations and providing exceptional guest
service.
-Must be able to do any requirements for the following jobs - Food
Servers, Bus Persons, and Host/Hostess. Must help staff when
needed, by bussing tables, serving food, opening wine, etc.
-Nothing in this job description restricts management's right to
assign or reassign duties, work hours and/or responsibilities for
this job at any time.
Keywords: Fairfield Inn & Suites Charlotte Uptown, Charlotte , Restaurant Supervisor, Hospitality & Tourism , Charlotte, North Carolina
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