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Server/Bartender - $8.00/HR +Tips

Company: Fairfield Inn & Suites Charlotte Uptown
Location: Charlotte
Posted on: January 27, 2023

Job Description:

Job Purpose

The Fairfield Charlotte Uptown is seeking a dedicated Restaurant Server. The purpose of a Restaurant Server is to assure the overall success of the hotel by meeting or exceeding the guest expectation for restaurant service. The Restaurant Server must ensure guest satisfaction through dining room cleanliness and attention to our guests needs.

Essential Job Functions


-Ensure guest satisfaction through dining room cleanliness and attention to guests' needs.
-Thoroughly and correctly sets up the assigned work station prior to opening and cleans station at end of shift according to AURO and Franchisors operational policies and standards to ensure guest comfort and satisfaction.
-Completes all necessary side-work as per restaurant schedule.
-Knowledgeable about all menu items, their garnish, contents and preparation methods.
-Answers guest's questions regarding such with confidence and accuracy.
-Is aware of all daily specials, soups, drinks, wines and "86" items.
-Greets guests promptly at table.
-Utilizes suggestive selling techniques to increase check averages.
-Takes order accurately and inputs into kitchen food management and ordering system. Follows proper procedures in completing guest checks and submitting information to kitchen.
-Check guest order prior to serving to ensure that appearance, temperature and portions are correct.
-Serve guest order promptly according to service standards. Returns as appropriate to ensure all of guest's needs are being met and to suggestively sell other items.
-Pre-busses and busses all tables as per restaurant standards and prepare for future customers.
-Notifies manager of all food and beverage supplies needed to ensure efficient operation of restaurant.
-Has working knowledge of property and all facilities to respond to guest questions effectively.

-Takes orders from customers or Bar Server.
-Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
-Serves wine and draught or bottled beer.
-Arranges bottles and glasses to make attractive display.
-Slices and pits fruit for garnishing drinks.
-Checks food before serving it to the guest to ascertain that appearance, temperature and portions are correct.
-Replenishes bar snacks such as chips, pretzels, and nuts.
-Follows AURO Hotels' beverage standards and procedures
-Makes sure all drinks are rung up properly and collect money for drinks served.
-Follows cash handling responsibilities as dictated by AURO Hotels' policy.
-Is fully responsible and accountable for an issued bank.
-Fills out beverage requisitions, par and supply lists; assists in monthly inventory.
-Has full knowledge of and fully comply with the state liquor laws.
-Follows proper procedures for ringing guest checks and cash collecting procedures.
-Performs all duties in a safe manner and monitor those actions of others.
-Prepares efficiently and accurately all drinks according to AURO Hotels' standards --- Has knowledge of general house information in order to assist guests at any time.
-Relays any guest complaints/comments to Manager.
-Responsible for the daily maintenance and cleanliness of the bar before, during and after shift.
-Responsible for profitable bar cost by accurate measurement of product. Measure all drinks properly using a jigger. No free pouring!
-Completes opening/closing duties (side work).
-Responsible to never leave bar unattended.
-Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Keywords: Fairfield Inn & Suites Charlotte Uptown, Charlotte , Server/Bartender - $8.00/HR +Tips, Hospitality & Tourism , Charlotte, North Carolina

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