Bilingual Customer Service Representative - Spanish-English - Remote USA
Company: TTEC
Location: Charlotte
Posted on: January 26, 2023
Job Description:
Bringing smiles is what we do at TTEC hellip; for you and the
customer. As a Bilingual Customer Service Representative -
Spanish-English working remotely, you'll be a part of creating and
delivering amazing customer experiences while you also
#experienceTTEC, an award-winning employment experience and company
culture What You'll be Doing--- Do you have a passion for helping
others and giving them peace of mind? Whether it's getting answers
for customers quickly, consulting on products with compassion or
resolving their issues with a smile, you'll be the difference
between their customer experience being just average or an
exceptional one.--- During a Typical Day, You'll---
- Answer incoming communications from customers ---
- Conduct research to provide answers for customers to resolve
their issues--- What You Bring to the Role---
- Bilingual in English and Spanish
- 6 months or more of customer services experience---
- High school diploma or equivalent---
- Recognize, apply and explain your product or service knowledge
---
- Computer experience The Equipment You'll Need
- Internet speed gt; 15 Mbps. ---A hardwired direct connection to
your home router is recommended. Wi-Fi connections are permitted on
some assignments
- While we recommend a USB wired headset, if you have a headset
already, you may be able to use that (except for Bluetooth
headsets)
- Smart phone or another device that runs IOS or Android (iPad
etc.) for your daily log-in What You Can Expect---
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
company values
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits
- TTEC at home offers full-time, part-time, and seasonal roles.
Depending on the program, role and local minimum wage guidelines,
base hourly wages range from %2412.75 to %2417.50
- And yes... a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement) Visit for more
information. A Bit More About Your Role--- We'll train you to be a
subject matter expert in your field, so you can provide exceptional
service whether through voice, chat or email interactions. We trust
you already have the necessary ingredient that can't be taught - a
caring and supportive nature to shine through as you help
customers. You'll also have a chance to make great new friends
within the TTEC community and grow your career in a dynamic,
family-friendly atmosphere. About TTEC--- Our business is about
making customers happy. That's all we do. Since 1982, we've helped
companies build engaged, pleased, profitable customer experiences
powered by our combination of humanity and technology. On behalf of
many of the world's leading iconic and disruptive brands, we talk,
message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you. TTEC is
proud to be an equal opportunity employer where all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran. TTEC
embraces and is committed to building a diverse and inclusive
workforce that respects and empowers the culture and perspectives
within our global teams. We strive to reflect the communities we
serve by not only delivering amazing service and technology, but
also humanity. We make it a point to make sure all our employees
feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength. It enables
us to view projects and ideas from different vantage points and
allows every individual to bring value to the table in their own
unique way. Internal Description
Keywords: TTEC, Charlotte , Bilingual Customer Service Representative - Spanish-English - Remote USA, Hospitality & Tourism , Charlotte, North Carolina
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