Admin Assistant Pharm & Retail Ops-Zone B
Company: Careerbuilder-US
Location: Charlotte
Posted on: January 26, 2023
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Job Description:
Job DescriptionJob Objectives Performs various administrative
duties in an efficient manner to support area office
staff.Coordinates and controls the activities, plans, and programs
of the designated areas of responsibility.Models and delivers a
distinctive and delightful customer experience.
JobResponsibilities/TasksCustomer ExperienceResolves customer
issues and answers questions to ensure a positive customer
experience. Documents customer complaints in Power Center
system.Models and shares customer service best practices with all
area staff to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
satisfied, etc.). Operations Screens telephone calls, redirects to
individuals who can quickly and efficiently respond when needed,
and takes messages as necessary.Screens correspondence, prioritizes
mail, and drafts responses as appropriate. Refers more complex
issues and/or urgent matters to the appropriate individual, gathers
any additional information needed to respond.Schedules, prioritizes
and follows up on meetings and appointments. Maintains calendar and
issues reminders and monitors appointments to assure the office
operates efficiently.Coordinates meetings by ensuring that the
appropriate software, equipment, meeting space, and other items
(pre-meeting documentation, food, supplies, etc.) are
available.Makes necessary travel arrangements, including ground
transportation and hotel accommodations. Prepares travel
itineraries for supervisor and direct reports.Processes expense
reports and monitors incoming invoices and donation requests.
Prepares forms to process and pay invoices for area office and
stores. Reconciles district ledgers including payroll distribution
on a monthly basis.Prepares area staff and store managers' payroll;
resolves payroll issues when necessary.Creates Rate and Status
changes for store managers, pharmacists and area staff, as
directed.Processes store or pharmacy hours changes on WalNet,
resets Authenticator IDs. Informs Board of Pharmacy about any
Pharmacy Manager changes.Organizes and maintains paperwork and
files from all stores in the area.Handles confidential and/or
sensitive information with discretion.Complies with all company
policies and procedures; maintains respectful relationships with
coworkers.Performs general office duties and completes special
assignments and other tasks as assigned. Training and Personal
Development Attends training and completes PPLs requested by
Director, Pharmacy and Retail or Regional Vice President.Seeks
self-development by monitoring one's performance, setting high
personal standards, seeking best practices, learning from others,
and improving one's job performance.Communications Serves as a
liaison between the stores, the area office and the corporate
office.Reports disciplinary issues and customer complaints to
management.An Equal Opportunity Employer, including
disability/veterans About Walgreens Boots AllianceWalgreens Boots
Alliance (Nasdaq: WBA) is a global leader in retail pharmacy,
impacting millions of lives every day through dispensing medicines,
and providing accessible, high-quality care. With more than 170
years of trusted healthcare heritage and innovation in community
pharmacy, the company is meeting customers' and patients' needs
through its convenient retail locations, digital platforms and
health and beauty products.Including equity method investments, WBA
has a presence in more than 25 countries, employs more than 450,000
people and has more than 21,000 stores.WBA's purpose is to help
people across the world lead healthier and happier lives. The
company is proud of its contributions to healthy communities, a
healthy planet, an inclusive workplace and a sustainable
marketplace. WBA is a participant of the United Nations Global
Compact and adheres to its principles-based approach to responsible
business.WBA is included in FORTUNE's 2021 list of the World's Most
Admired Companies*. This is the 28th consecutive year that WBA or
its predecessor company, Walgreen Co., has been named to the
list.More company information is available at
www.walgreensbootsalliance.com. ExternalBasic QualificationsHigh
School Diploma / GED.Basic level skill in Microsoft Excel (for
example: opening a workbook, inserting a row, selecting font style
and size, formatting cells as currency, using copy, paste and save
functions, aligning text, selecting cells, renaming a worksheet,
inserting a column, selecting a chart style, inserting a worksheet,
setting margins, selecting page orientation, using spell check
and/or printing worksheets).Basic skill level in Microsoft
PowerPoint (for example: inserting, rearranging, hiding and
deleting slides, navigating between slides, increasing list level,
adding, centering and editing text, changing views, inserting a
table or a note, moving objects, printing outline view and/or
running a slide show).Basic level skill in Microsoft Word (for
example: opening a document, cutting, pasting and aligning text,
selecting font type and size, changing margins and column width,
sorting, inserting bullets, pictures and dates, using find and
replace, undo, spell check, track changes, review pane and/or print
functions).Preferred QualificationsPrefer to have prior work
experience with
Walgreens.PDN-97befe5b-85d5-404e-8b74-f4d5cc8e670eSDL2017
Keywords: Careerbuilder-US, Charlotte , Admin Assistant Pharm & Retail Ops-Zone B, Hospitality & Tourism , Charlotte, North Carolina
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