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Guest Service Representative

Company: DoubleTree Suites by Hilton Charlotte SouthPark
Location: Charlotte
Posted on: November 26, 2022

Job Description:

We are looking for a pleasant, professional and efficient guest service representative, with a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Responsibilities: Greet, register, and assign rooms to guests. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. Understand and enforce the hotel company credit policies. Account for all cash and ensure that all cash drops are done in accordance with hotel and company policies. May make restaurant, transportation or entertainment reservations for guests. Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions. Maintains front desk area to be clean and organized. Assist with guest issues with professionalism, maintaining hospitable attitude. Other duties as assigned Skills: Basic computer skills Problem solving skills Communicate effectively verbally and in writing. Must be able to multi task Excellent time management skills. Excellent guest service and customer relationsJob Type: Full-timeBenefits: 401(k) Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Day shift Holidays Night shift Weekend availabilityCOVID-19 considerations:All associates and customers are required to wear masks. All associates undergo temperature checks when reporting to work. Social distancing is observed and is communicated to guests and associates. Cleaning and sanitizing rotations are mandatory.Experience: Customer Service: 1 year (Preferred)Work Location: One location

Keywords: DoubleTree Suites by Hilton Charlotte SouthPark, Charlotte , Guest Service Representative, Hospitality & Tourism , Charlotte, North Carolina

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