Guest Service Representative
Company: DoubleTree Suites by Hilton Charlotte SouthPark
Posted on: November 26, 2022
We are looking for a pleasant, professional and efficient guest
service representative, with a combination of duties mainly
related, but not limited, to check-in and check-out of guests which
contributes to an overall positive experience. Responsibilities:
Greet, register, and assign rooms to guests. Answer inquiries
pertaining to hotel services, registration of guests and shopping,
dining, entertainment and travel directions. Keep records of room
availability and guests' accounts. May make, confirm and cancel
reservations for guests. Compute bill, collects payment and makes
change for guests. Understand and enforce the hotel company credit
policies. Account for all cash and ensure that all cash drops are
done in accordance with hotel and company policies. May make
restaurant, transportation or entertainment reservations for
guests. Phone etiquette and answering procedures, be able to answer
inquiries of shopping, dining, entertainment and travel directions.
Maintains front desk area to be clean and organized. Assist with
guest issues with professionalism, maintaining hospitable attitude.
Other duties as assigned Skills: Basic computer skills Problem
solving skills Communicate effectively verbally and in writing.
Must be able to multi task Excellent time management skills.
Excellent guest service and customer relationsJob Type:
Full-timeBenefits: 401(k) Dental insurance Employee discount
Flexible schedule Flexible spending account Health insurance Life
insurance Paid time off Vision insuranceSchedule: 8 hour shift Day
shift Holidays Night shift Weekend availabilityCOVID-19
considerations:All associates and customers are required to wear
masks. All associates undergo temperature checks when reporting to
work. Social distancing is observed and is communicated to guests
and associates. Cleaning and sanitizing rotations are
mandatory.Experience: Customer Service: 1 year (Preferred)Work
Location: One location
Keywords: DoubleTree Suites by Hilton Charlotte SouthPark, Charlotte , Guest Service Representative, Hospitality & Tourism , Charlotte, North Carolina
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