PM Operations Supervisor - New AC Hotel Charlotte Ballantyne
Company: AC Hotel Charlotte Ballantyne
Posted on: May 16, 2022
We are hiring a PM Operations Supervisor!
--- Each associate is expected to carry out all reasonable requests
by management, which the associate is capable of performing.
--- Open and close shift in accordance with manager's
--- Train, maintain and enforce all service standards using record,
menus, and appropriate reference material.
--- Maintain a safe and sanitary work environment for all
associates and guests. Reports unsafe conditions to manager.
--- Ensure room service is fully staffed and able to handle volume
of business; periodically check and assist when necessary.
--- Be on the floor during all meal periods and ensure adequate
--- Conduct taste panels and menu classes on a daily basis for
restaurant and room service.
--- Monitor hours, staffing overtime on a daily basis for
restaurant, room service, bartenders, as it relates to sales and
--- Understand and teach empowerment principles to ensure guest
--- Maintain fair and consistent counseling and/or disciplinary
procedures in accordance with Concord's guarantee of fair
--- Attend and participate in Restaurant associate meetings and
periodic training seminars.
--- Implement and follow through on all bookings of restaurant
parties and room service hospitality suites and effectively
communicate to all managers.
--- Gather and implement all proper tools for running shifts
(schedules, floor plan, res. checks).
--- During shifts, ensure that guests are satisfied by assisting
with service, seating, and communication with kitchen and by
striving to speak to all guests.
--- Ensure all side work is done on a daily basis, cleans and
resets station before end of shifts, and all details are attended
to in a first-class manner to SOP.
--- Manage an effective repair and maintenance program through the
use of work orders.
We offer competitive wages. Full-time associates are eligible to
participate in a comprehensive benefit package, which includes
medical/dental/vision plans, life insurance, ST/LT disability
options, 401K options, tuition assistance, discounted room rates at
Concord managed hotels, plus training & development and career
Concord Hospitality invests in its associates by providing training
and development at all levels, from interns to executive leaders.
Our "Associate First" culture supports and inspires personal
development both within the workplace and beyond. Our associates
are what our company is built on, and we are proud to recognize
them for their hard work, dedication, and commitment to excellence.
We value work life balance, diversity, and our commitment to
provide the best customer service and quality accommodations in
every market we exist. Concord is built on 5 cornerstones: Quality,
Integrity, Community, Profitability and FUN! Our associates say it
best with our national company cheer heard throughout North America
"We Are Concord!" We support diversity and inclusion through our
mission to be a "Great Place to Work for All."
Keywords: AC Hotel Charlotte Ballantyne, Charlotte , PM Operations Supervisor - New AC Hotel Charlotte Ballantyne, Hospitality & Tourism , Charlotte, North Carolina
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