Guest Service Agent
Company: Drury Inn & Suites Charlotte Arrowood
Location: Charlotte
Posted on: January 16, 2022
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Job Description:
Pay starting at $13 an hour!
Property Location:
8925 Red Oak Blvd. - Charlotte, North Carolina 28217
YOU BELONG AT DRURY HOTELS.
Getting a job is just the beginning. Finding a place where you
belong is what truly matters. Who you are and what you do makes a
difference at Drury Hotels. There's a place for you here today and
tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued
for what you do and who you are ... and well compensated for all
you accomplish.
- Incentives - Quarterly bonuses up to $1600/year (we succeed
together!) based on hotel results
- Work-life-balance - Flexible scheduling, paid time off, hotel
discounts and free room nights
- Career growth - Mentorship, cross-training, development plans,
management training, and more-over 200 internal promotions this
year
- Health and well-being - Medical, dental, vision, prescription,
life, disability and Team Member Assistance Program
- Retirement - Company-matched 401(k)
- Award-winning - Ranked among Forbes' Best Midsize Employers
(2021) and highest in Guest Satisfaction Among Upper Midscale Hotel
Chains by J.D. Power 16 years in a row (that's a record!)
BASIC FUNCTION & JOB DUTIES:
Performs all front desk related functions including but not limited
to checking guests in/out, promoting company programs, maintaining
guest records, cash handling, etc. May also assist with set up of
breakfast or evening food and beverage which may include food
preparation, set up, service and/or cleaning after service. May be
asked to perform duties of a Breakfast Host/Hostess or Bartender
when needed. Maintains a high standard of integrity, customer
service, and hospitality at all times to promote the Drury culture
with guests and other team members.
Ensures an exceptional guest experience by providing courteous,
efficient, friendly service to all guests and potential guests in a
professional manner. Responds promptly and efficiently to
inquiries, requests and complaints with a +1 Service Attitude.
Contributes to maintaining a positive work environment at all times
for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL AND ABILITY :
Requires ability to take written and verbal direction and speak
English clearly and read English. Requires ability to relate to the
public in a warm, friendly manner in providing a hospitable
environment. Requires ability to give attention to detail and to
handle multiple tasks simultaneously and efficiently.
Requires thorough knowledge of Drury Hotels' policies and
procedures, for guest services. Requires ability to handle money,
make change and utilize office machines in the normal day-to-day
activities. Maintains the front desk lobby area in a clean and
organized manner. Complies with hotel's safety and security rules
and instructions in performing work efficiently while protecting
self, team members, guests and the hotel. Must be willing to and
have the ability to work alone as scheduled. At some locations, may
be the only team member on property during work shift.
Rise. Shine. Work Happy. Apply Now.
Keywords: Drury Inn & Suites Charlotte Arrowood, Charlotte , Guest Service Agent, Hospitality & Tourism , Charlotte, North Carolina
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