Customer Service Representative -Hardee's
Company: Mountain Express (Retail Division)
Location: Locust
Posted on: November 22, 2021
Job Description:
--Job Title: Customer Service AssociateJob Summary: The Customer
Service Associate works to support the success and profitability of
the store. They hold a crucial role because they create the first
and last impression with customers in their store every day. The
Customer Service Associate is responsible for supporting the
management team in facilitating and completing all store level
tasks including food preparation, cash register duties, customer
service, cleaning and all other related functions. The Customer
Service Associate ensures an exceptional customer experience by
providing world class customer service and fosters a cohesive,
collaborative, team-oriented relationship with all team
members.Essential Functions:
Smile and greet customers in a
friendly manner as they enter the store. Provide a fast, friendly,
and enjoyable shopping experience for all customers. Respond to
customer requests in a timely and efficient manner. Engage each
customer genuinely and thank them for their business.Operate a cash
register adhering to all company policies and standards. Maintain
proper cash levels and follow all cash handling and shift change
processes and procedures to ensure no cash shortages occur.Adhere
to federal and state laws, and company policy regarding the sale of
alcohol, tobacco, lottery and all other age restricted
products.Ensure the proper execution of assigned foodservice
programs and procedures. Assure fresh, quality food, hot coffee and
beverages are always available.Follow uniform, appearance, and
dress code policies.Adhere to the execution of established safety
and security policies and procedures.Ensure the proper execution of
all assigned store level marketing programs.Suggestively sell
promotions, food and beverage specials and company loyalty
programs.Maintain a clean customer-ready store inside and
outside.Complete all store housekeeping functions (i.e., Cleaning,
dusting, sweeping, mopping, emptying trash, cleaning restrooms,
cleaning food service equipment, policing parking areas and lot,
cleaning gas pumps, etc.)Replenish products and supplies to ensure
in-stock conditions at all times. Rotate and front-face stock to
ensure freshness and quality of products and easy customer access.
Remove damaged and out-of-code merchandise from the shelves. Keep
the store looking neat and attractive.Communicate with the
Management team regarding customer requests or complaints and any
vendor related concerns. Report all theft and any suspected
shoplifting.Check in external and internal vendors according to
standards and procedures.Follow all company policies, procedures,
and quality standards.Assume other duties and responsibilities as
assigned to accommodate store operational needs.Represent the
company brand by exemplifying its core values.Qualifications:
Must be at least 16 years of age to
be considered for this position.Ability to Multitask, perform
repeated bending, reaching, prolonged standing, and be able to
occasionally lift up to 50 pounds.Basic language and mathematical
skills.Ability to read and comprehend simple instructions, short
correspondence, and memos.Willingness to work weekends, nights, and
holidays as scheduled.Must be able to reliably report to work on
time, as scheduled.Powered by JazzHR
Keywords: Mountain Express (Retail Division), Charlotte , Customer Service Representative -Hardee's, Hospitality & Tourism , Locust, North Carolina
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