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Housing Operations Supervisor (Build Team)

Location: Charlotte
Posted on: February 16, 2020

Job Description:

About ConferenceDirectHeadquartered in Los Angeles, California, ConferenceDirect is one of the worlds leading event management and hospitality services firms. We help clients save time and money by securing the best hotel accommodations, meeting space, conference venues, and hospitality services available at the most favorable terms possible. We are passionate about achieving better results for our clients and living our core values:DedicationIntegrityRelationship-DrivenExpertiseCollaborationTransparencyJob DetailsTitle: Housing Supervisor Build TeamDepartment: Housing & Registration, Charlotte NCDirect Report: Housing Operations ManagerFLSA Classification: ExemptWork Hours: Full-Time. 8am-5pm Monday through Friday with occasional evening and weekend work required.Travel: NoneSummary: The Housing Supervisors primary function is to manage a team of operators within an assigned Housing group. Each group will be assigned specific operational tasks within the Housing event life cycle.Job Responsibilities

  • Manage the daily duties of the Build Team
  • Review of hotel contracts
  • Communication to contracted hotels during setup process
  • Tracking progress of hotel responses and completion
  • Input of contractual details into identified housing platform
  • Creation of Attendee booking website
  • Work hand-in-hand with other members of the Housing Division to fulfill assigned project deliverables according to project timeline commitments
  • Delegate tasks from the Client Success Team to be completed by the deliverable date
  • Set expectations and priorities to meet assigned project deliverables
  • Identify areas of critical need, give feedback and provide monthly/quarterly updates to management
  • Function as a point of contact for escalations for Housing Coordinators. Proactively provide recommendations for corrective action to leadership as appropriate.
  • Utilize office tools to manage available resources
  • Ensure accuracy of all tasks completed by assigned team
  • Drive individual development and continuous improvement for assigned team
  • Lead and accomplish human resource objectives as they relate to:o Recruiting, orienting, training, coaching and counselingo Communicating job expectationso Planning, monitoring, appraising, and reviewing job contributionso Enforcing policies and procedures
    • Partner with management to accurately forecast productivity and analyze historical trends
    • Motivate and inspire team members to surpass their potential
    • Provide task assistance during peak times
    • Participate in creation and roll out of process documents
    • Provide strategic recommendations into enhancements in operational processes to increase efficiency and improve service
    • Respond to escalated issues assigned from the Housing Operations Manager, Contact Center and Client Success Manager
    • Utilize all office tools to ensure timely and accurate completion of the teams assigned tasks in Passkey, Aventri, Outpost, In Contact and other applicable systemsCompetencies--- Problem Solving/Analysis--- Business Acumen--- Strategic Thinking--- Results Driven--- Leadership--- Customer Focus--- Technical Capacity--- Communication ProficiencySupervisory ResponsibilityThis position is directly responsible for leading their assigned Housing Coordinators on the Housing Operations Team.Work Environment/Physical DemandsThis position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to grasp, handle or feel; and reach with hands and arms.DisclaimerPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Equal Employment Opportunity & Americans with Disabilities ActIt is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status or any other classification protected by applicable local, state or federal laws.The Company expects all employees to support our equal employment opportunity policy, and to take all steps necessary to maintain a workplace free from unlawful discrimination and harassment and to accommodate others in line with this policy to the fullest extent required by law. Moreover, in compliance with the Americans with Disabilities Act (ADA), the Company engages in an interactive process to establish reasonable accommodations to qualified individuals with disabilities as required by law.PM19.

      Required Education and Experience--- Bachelors degree in a related field or equivalent practical experience--- 2+ years supervisory experience managing direct reports--- Previous experience and demonstrated success working in a collaborative environment--- Ability to communicate effectively and professionally in-person, via email and over the phone--- Ability to stay organized and clearly communicate across a fast-paced team--- Ability to exhibit strong organizational and time management skills--- Ability to break down complex activities into attainable project tasks using critical thinking and problem solving skills--- Experience communicating in a remote working environment--- Experience working with Cvent, Passkey or similar event housing platform--- Ability to communicate effectively cross-functionally to other lines of business--- Demonstrated initiative to participate in departmental projects PI118007014

Keywords: CONFERENCE DIRECT LLC, Charlotte , Housing Operations Supervisor (Build Team), Hospitality & Tourism , Charlotte, North Carolina

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