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Business Risk and Control Officer - Cards and Retail Services

Company: Wells Fargo
Location: Charlotte
Posted on: January 17, 2020

Job Description:

Job Details Company Overview Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively. Our Cards and Retail Services (CRS) Business Risk and Controls team provides guidance to CRS businesses to support their commitment to comply with all applicable laws, regulations, and internal operational policies and procedures. This position will support the Customer Acquisitions, Account Boarding and Loyalty Solutions, serving as a Front Line Control liaison for Credit Operations. The Business Risk and Control team is responsible for identifying, assessing, managing, and mitigating current and emerging risk exposures associated with activities and operations that are relevant to CRS. Specifically, responsibilities for Business Risk and Control functions include: - Consults and Provides guidance on development, implementation ,and monitoring of complex business-specific programs to identify, assess and mitigate risk. - Consults and supports interpretation to policy, guidelines, and governance programs as the front line liaison to Independent Risk Management leaders. - Provide high level risk management acumen to the business for designing and implementing risk mitigation strategies, business process controls that mitigate risk and address regulatory requirements. - Develop and implement Risk monitoring and report reporting process and controls that aggregate, evaluate and report on such results that are escalated when necessary. - Designs and executes control effectiveness Self Assurance Activities and programs. The key responsibilities of this position include, but are not limited to: - Internal Collaboration with business regarding risk management with stakeholders within CRS and PVSI partner teams, such as Channel Partnership, Customer Experience, and Digital Channels. - Proactive risk identification will require the candidate to be a subject matter expert for products, services, risks, processes, and controls in Card and Retail Services, including complexities associated with high risk processes. - Drive, in partnership with the Front Line, Issues and Remediation Management and drive development of corrective actions, including implementation of sustainable controls. Additionally, the individual will conduct rigorous root cause analysis on failed validations, aged issues, and date extensions to address gaps earlier in the issue and remediation process to prevent future occurrences. Preferred locations: Wilmington, DE; West Des Moines, IA; Charlotte, NC. May also consider: Phoenix, AZ; Denver, CO; Atlanta, GA; ;Minneapolis, MN; 1;Louis, MO; Raleigh, NC; Portland, OR; Dallas, TX; ;San Antonio, TX; ;Salt Lake City, UT; or Richmond, VA. Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo. Required Qualifications - 7+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management Desired Qualifications - Credit card industry experience - Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures - Ability to identify gaps through risk based testing - Ability to identify and evaluate exposures and potential risks - Experience reviewing testing strategies and methodologies; evaluating the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls; and identifying issues resulting from internal and/or external compliance examinations - Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment - Advanced Microsoft Office skills - Excellent verbal, written, and interpersonal communication skills - Strong analytical skills with high attention to detail and accuracy - Ability to interact with all levels of an organization Job Expectations - Ability to travel up to 10% of the time Street Address NC-Charlotte: 301 S Tryon St - Charlotte, NC DE-Wilmington: 2200 Concord Pike - Wilmington, DE IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ CO-Denver: 1700 Lincoln St - Denver, CO GA-Atlanta: 171 17th St Nw - Atlanta, GA MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC OR-Portland: 1300 Sw 5th Ave - Portland, OR TX-DAL-North Dallas: 14241 Dallas Parkway - Dallas, TX TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX UT-Salt Lake City: 1095 E 2100 S - Salt Lake City, UT VA-Glen Allen: 4340 Innslake Dr - Glen Allen, VA Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Recommended skills Governance Finance Financial Services Banking Risk Management Success Driven

Keywords: Wells Fargo, Charlotte , Business Risk and Control Officer - Cards and Retail Services, Hospitality & Tourism , Charlotte, North Carolina

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