CS02 - Senior UX Designer - CX Journey Lab
Posted on: August 17, 2019
Make investing intuitive through the user experience Doing the
right thing for investors is what we're all about at Vanguard, and
that includes giving them the best possible user experience (UX).
In a business like ours, which is built around technology, the
quality of online interactions is essential. As a Senior Designer,
you'll expertly own the design of mid- to large-scale projects, as
well as support program-level initiatives. Here, you'll play a
central role in our success-and our investors' success. Make every
As the Senior UX Designer will be work as an integral part of a
Journey Lab team. Our stacked agile teams consist of a Journey
Owner, UX Strategist, Scrum Master, Developers, Analysts, UX
Researcher and a Writer and will lead the interaction design (web,
mobile, applications) of the Journey Lab. They will define the
strategy and design direction, and create a highly engaging, valued
experience for Vanguard clients/prospects. In this role you will:
- Take the lead in UX strategy and design direction with the goal
of continually improving the experience of our users.
- Craft exceptional solutions across multiple channels to meet
the diverse needs of our investors.
- Work in partnership with cross-divisional teams and business
leaders to deliver designs, prototypes and documentation, informed
by user response.
- Use a variety of qualitative and quantitative analysis
techniques, as well as client feedback, to understand and
continually improve the client experience.
- Keep up to speed with developments in technology and devices to
ensure our interactive solutions meet user demand and work across
all platforms. A design experience that delivers As a Senior UX
Designer at Vanguard, we'll look to you to champion dynamic user
experiences and use your expertise to deliver them. You'll provide
input on every aspect of UX, from research and concept to design
and information architectures. That means a precise eye for detail,
combined with creativity, compassion and problem-solving abilities.
From story-telling to visualization, you'll need excellent
interpersonal skills and the ability to achieve agreement with
partners and stakeholders. Your impact will reach far beyond our
clients and our business to set new standards for the whole
industry. What it takes
- Undergraduate degree (or equivalent training and experience in
a creative or technical field).
- At least five years of industry/field-specific experience,
including interactive web design.
- Advanced knowledge in user-centered design principles, visual
design, user behavior and interactions.
- Advanced knowledge in all areas of user experience design
(information architecture, interaction design, visual design,
prototype engineering, content, user experience).
- Experience solving complex communication problems and designing
world-class experiences for mid to large-scale clients.
- Excellent communication skills (story-telling, visualization)
and the ability to get buy-in on those ideas within a large
- Advanced at using data (both quantitative and qualitative)
analysis techniques to inform design.
- Advanced knowledge of market research, competitive landscape,
and test methods (A/B, multivariate testing).Specializations
that'll make an impact
- Knowledge of Vanguard's brand preferred.
- A high degree of creativity, empathy, passion, and
- Proven ability to support design teams and lead a project from
concept to completion. Special Factors Portfolio or work samples
preferred.Vanguard is not offering visa sponsorship for this
position. About VanguardWe are Vanguard. Together, we're changing
the way the world invests.For us, investing doesn't just end in
value. It starts with values. Because when you invest with courage,
when you invest with clarity, and when you invest with care, you
can get so much more in return. We invest with purpose - and that's
how we've become a global market leader. Here, we grow by doing the
right thing for the people we serve. And so can you.We want to make
success accessible to everyone. This is our opportunity. Let's make
it count.Inclusion StatementVanguard's continued commitment to
diversity and inclusion is firmly rooted in our culture. Every
decision we make to best serve our clients, crew (internally
employees are referred to as crew), and communities is guided by
one simple statement: "Do the right thing."We believe that a
critical aspect of doing the right thing requires building diverse,
inclusive, and highly effective teams of individuals who are as
unique as the clients they serve. We empower our crew to contribute
their distinct strengths to achieving Vanguard's core purpose
through our values.When all crew members feel valued and included,
our ability to collaborate and innovate is amplified, and we are
united in delivering on Vanguard's core purpose.Our core purpose:
To take a stand for all investors, to treat them fairly, and to
give them the best chance for investment success.
Keywords: Vanguard, Charlotte , CS02 - Senior UX Designer - CX Journey Lab, Healthcare , Charlotte, North Carolina
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