Caregiver Lead
Company: Sunrise Senior Living
Location: Charlotte
Posted on: March 10, 2025
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Job Description:
When you join Sunrise Senior Living, you will be able to use your
unique skills to empower residents to live longer, healthier, and
happier lives. Not only will you build meaningful relationships
with residents, their families, and team members alike, you will
also gain joy in serving others and deep fulfillment in your work.
Explore how you can follow your passions and shed light on
meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work
by Activated Insights. This is the 7th time Sunrise has received
this top culture and workplace designation, highlighting the
special place Sunrise is to be a part of.
COMMUNITY NAME
Sunrise on Providence
Job ID
2025-224273
JOB OVERVIEW
"Sunrise is the best place that I've ever worked, simply because of
the people. We provide quality care in an environment that feels
like home. Our focus is doing what's right for the resident. For
me, that's a big breath of fresh air."
- Sunrise Leader
The Lead Care Manager functions as the lead to a group of Care
Managers/ "Designated Care Managers" during the shift. The Lead
Care Manager ensures quality care and services are being provided
and documented, in a consistent manner and in alignment with each
resident's individualized Service Plan (ISP) and Sunrise policies,
to residents in our care neighborhoods. The Lead Care Manager leads
by example in all job responsibilities, and may work variable hours
to likely include some weekend and holiday duty.
RESPONSIBILITIES & QUALIFICATIONS
1st & 2nd Shift Available
MUST have MCM Certification
Essential Responsibilities :
Provide supervisory support by taking attendance at the beginning
of every shift; managing call-offs/no shows; sending open shift
messages and responding to shift requests
Support team members as they provide Activities of Daily Living
(ADL) care and services to residents in accordance with their
Individualized Service Plans (ISP). This may include bathing,
grooming, personal and dental hygiene, bowel and bladder functions,
dressing, hair care, escorting to and from meals and activities and
tidying residents room
Support team members as they encourage personalized and meaningful
resident participation in life enrichment programming and ADLs
Assist with meal service in dining room. Coach team members on
hospitality standards during meal service
Accurately document care and services provided to residents. Review
care manager documentation throughout shift. Identify and bridge
gaps in documentation by coaching team members
Ensure compliance with Sunrise's Timekeeping and Meal/Rest Period
policies. Monitor team member break schedule and duration; ensure
care managers clock in/out using correct job codes. Coach team
members as required
Display and encourage flexibility in work schedule by working
holidays, evenings, weekends and additional shifts when
necessary
Prepare for shift by obtaining resident group assignments before
care managers arrive. Print and hand out daily assignment sheets to
appropriate team members
Participate in crossover meetings by sharing/receiving pertinent
information with/from other Lead Care Managers
Carry a resident group assignment on overnight shifts and pick up
group assignments in the event of an unfilled call off on day and
evening shifts
Other Responsibilities
Cross trained and credentialed (including certifications where
required by state) to safely administer medications if needed
during times of high volume or unexpected absence
Lead by example when clocking in/out and taking proper meal/rest
breaks
Participate in group interview process including job preview video
and community tour
Support onboarding of new team members including shadowing and
skills demonstration
Maintain a safe and secure environment for all staff, residents and
guests by following established safety standards; actively support
safety practices
Report incidents and complete appropriate paperwork immediately
Communicate any observed or suspected resident change of condition
to the department care coordinator; assist care coordinators, when
required, in development and/or updates to ISPs and communicating
with residents and families
Prevent and handle conflict by working with the team towards a
solution. Communicate issues to department care coordinator when
necessary
Contribute to care manager annual performance review by providing
feedback to department care coordinator
Project a positive, professional and friendly image through action,
words and dress
Qualifications:
High School diploma or GED strongly preferred and may be required
per state regulations
Ability to read, write, communicate effectively with Care Managers,
Community Managers, residents and family members
In states where appropriate, must maintain applicable
certifications
Must be at least 18 years of age
Medication Management Certificate required; ongoing training and
re-education per Sunrise and state requirements
Previous experience working with seniors and desire to serve and
care for seniors
Demonstrates leadership competencies
Ability to delegate assignments to the appropriate individuals
based on their skills, roles and interests
Ability to make choices, decisions and to act in the residents'
best interest
Ability to appropriately react to and remain calm in difficult
situations
Ability to handle multiple priorities
Competent in organizational and time management skills
Demonstrate good judgment, problem solving and decision making
skills
Competent in computer skills, Microsoft Office, and Sunrise
applications with the ability to learn new applications
As applicable, all Sunrise team members who drive a Sunrise vehicle
must sign the Driver job description and understand the key
essential duties for safety and regulatory compliance
ABOUT SUNRISE
Ready to take the next step and make a bigger impact than you ever
imagined? As part of our team, you will help brighten the future
for everyone at Sunrise and beyond. That is why we make it a
priority to celebrate the unique ways you bring moments of
togetherness and joy to everyone you serve. And when combined with
the support, benefits, and growth opportunities we offer, the
result is a career that PositivelyShines with everything you need
to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
Apply today to learn why Sunrise Senior Living is a certified Great
Place to Work
PRE-EMPLOYMENT REQUIREMENTS
Sunrise considers the health and safety of its residents, family
members, and team members to be one of its highest priorities.
Employment with Sunrise is conditioned on completing and passing a
drug test (which does not include marijuana), participating in
testing requirements (e.g. Tuberculosis Test, Physical Evaluation).
Covid-19 and Influenza vaccination is only required to the extent
mandated by applicable federal, state, and local laws and
authorities.
COMPENSATION DISCLAIMER
Selected candidates will be offered competitive compensation based
on geographic location of community/office, skills, experience,
qualifications, and certifications/licenses (where applicable).
Required
Keywords: Sunrise Senior Living, Charlotte , Caregiver Lead, Healthcare , Charlotte, North Carolina
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