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Clinical Assistant- SouthPark

Company: Charlotte Eye Ear Nose And Throat Associates P A
Location: Charlotte
Posted on: May 11, 2024

Job Description:

Primary ObjectiveThe Clinical Assistant provides clinical and administrative to Providers to collaboratively ensure the delivery of high quality and compassionate care to CEENTAs patients.Essential FunctionsGreet and room patientsObtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signsReconcile and document patient medications and allergies in the EHR systemAssist the Provider with patient examination, treatment, and in-office procedures as neededPrepare and administer medications as directed by the ProviderPrepare and/or collect laboratory specimensAct as a scribe as needed by the ProviderExplain treatment procedures and provide approved educational information to patients and their familiesRespond to patient questions and prescription refill requests via phone or in the EHR messaging systemManage Provider schedule(s) in the EHR system, which includes scheduling patients for appointments and in-office proceduresSchedule patient surgeriesMaintain applicable workqueues in the EHR systemIndex lab reports, procedure and office notes, and outside documentation pertinent to patient care from the document management system to the EHR systemPerform clinical room turnover/set-up and equipment sterilizationAssist with the training and onboarding of new staffMaintain OSHA standards to ensure a sterilized and safe environmentMaintain stock of office, clinical and clinic specific supplies and order from appropriate vendor as neededAbility to meet the physical and mental demands of the positionAll other duties as assignedThe ability to work on-sitePredictable, reliable, and prompt attendanceSkills and AbilitiesAbility to maintain a high level of precision in judgment, the accuracy of assessment, and skill in problem-solving under stress.Ability to react calmly and effectively in emergency situations.Ability to adapt to changes in the department.Exceptional oral and writing skills.Ability to examine documents for accuracy and completeness.Ability to identify problems.Core CompetenciesClinical Knowledge Possessesthe appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team.Patient FocusMaking patients and their needs a primary focus of ones actions; developing and sustaining productive patient relationships.Building Patient Loyalty Effectivelymeeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.Communication Clearlyconveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.Energy Consistentlymaintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.Attention to Detail Accomplishingtasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful overa period of time.Clinical CompetenciesThe broad knowledge base of Otolaryngology practice, knowledge of acute practice based on skill level and scope of practice.Otolaryngology Knowledge: Strong understanding of ENT terminology and anatomy and best practices in the effective flow of clinical services.Knowledge of examination and diagnostic procedures.Knowledge of medical equipment and instruments.Annual Scope TrainingTraining PeriodCorporate Epic training, 6-8 weeks of on-the-job training with current CEENTA staff and Operations Manager. Check-ins and audits to evaluate competency during and after completion of training based on specific role.AccountabilityOur mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.The Clinical Assistant directly impacts CEENTAs ability to achieve its mission as they play an integral role in patient care delivery by providing by providing administrative and clinical support to the Providers.EducationHigh school diploma or equivalent required.Graduate of a medical assisting program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) orsuccessful completion of one of the 3 other approved routes as defined by the American Medical Technologists ( graduate of an accredited program for an equivalent certificationpreferred.ExperienceOne to two years experience as a medical assistant in in primary care or otolaryngology preferred.Certificates, Licenses, RegistrationsCurrentCertified Medical Assistant (CMA)certification from the Certifying Board of the American Association of Medical Assistants (AAM) ORRegistered Medical Assistant (RMA)certification from American Medical Technologists (AMT)or equivalent certification/licensurepreferred. Current Licensed Practice Nurse from the NC or SC Board of Nursing. It is the employees responsibility to maintain certifications and provide proof of certification or licensure.Current BLS Certification from the American Heart Association or American Red Cross preferred.Work EnvironmentThe work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The ClinicalAssistantfunctions in amulti-specialty clinic with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard medical office equipment as well as standard medicaldiagnosticequipment.SupervisionThis position reports to the Operations Manager as well as the Operations Supervisor when applicable, with clinical oversight from the Provider.The position has no supervisory responsibilities.Position Type and Expected Hours of WorkHours are subject to variation based upon clinic needs.Physical, Mental and Other RequirementsThe physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands:Occasionally assists with moving or position wheel-chair bound patients, clinical equipment; up to 300lbs and office supplies up to 30 poundsFrequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staffMental Demands:Ability to problem solveAbility to work under pressure or in stressful situationsAbility to make quick decisionsAbility to thrive in fast-paced environments and multi-taskAbility to use discretion and sensitivityOther Requirements:Active & Current Drivers licenseClean driving recordConsistent and Reliable TransportationPolite and professional dispositionTravelOccasional travel to other CEENTA clinic locations may be required.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.A Typical Day in the PositionA typical day for the Clinical Assistant involves collaborating with and providing clinical and administrative support to the Provider to ensure the delivery of high quality, compassionate patient care. The MedicalAssistant greets patients with a warm, welcoming smile as theyescortthem to the exam room. Theyobtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs and reconcile patient medications and allergies in the EHR system.They assist the Provider with patient examinations, treatments, and in-office procedures, cleaning and sterilizing rooms and equipment after each encounter. They perform an array of administrative duties, which includeorderingsupplies, stockingrooms,scheduling appointments,surgeries, andin-office procedures, responding topatientmessages and prescription refill requests,indexingfaxes and otherdocuments, and monitoringwork queuesin the EHR Jobble

Keywords: Charlotte Eye Ear Nose And Throat Associates P A, Charlotte , Clinical Assistant- SouthPark, Healthcare , Charlotte, North Carolina

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