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Senior Product Manager - Clinical Strategy and Analytics

Company: Humana
Location: Charlotte
Posted on: May 27, 2023

Job Description:

We are looking for a dynamic Senior Product Manager to develop clinical solutions for our members and providers, with full accountability from strategy to execution. The Senior Product Manager partner across various multi-disciplinary teams at Humana to design, define and deliver digital clinical solutions to help drive improved health outcomes for our members. The Senior Product Manager sits in the center of strategy, design, engineering, clinical, and operations and is responsible for owning the full end-to-end product lifecycle. You should apply for this role if you are a leader who is passionate about solving complex healthcare problems and are looking for an opportunity to deliver innovative clinical products and programs at scale.
Location: Remote
What you will do:

  • Develop and own the product vision, product strategy, Objectives and Key Results (OKRs), roadmaps, requirements and execution of key clinical programs and products

  • Utilize product management processes and tools such as: user research and concept testing, opportunity sizing and business case development, product blueprints, training development and ability to de-risk barriers to scale. Leverage a preferred Product framework consistently

  • Refine the backlog and make prioritization decisions across competing priorities. Display ability to balance and present tradeoffs between business objectives and customer needs. Successfully work with customer and internal stakeholders to understand pain points and workflow issues with existing live product features and actively works to mitigate risk

  • Inform data requirements with business rationale. Work with relevant partners to develop plans for data ingestion and optimization

  • Leverage foundational project management skills such as: documented decisions, plans, and timelines, progress reporting and artifact collection

  • Identify the highest impact areas for our members and providers. Translate metrics into business decisions and well-defined business use cases

  • Leverage a design-first (e.g., 'double diamond') approach to developing product requirements, including partnering with design/research, marketing, engineering, and other team members to deeply understand member and provider needs. Collaborate with internal stakeholders to ensure alignment with business partners and member needs

  • Successfully leverage quantitative and qualitative research to create prioritized requirements when defining solutions and workflows

  • Iteratively and consistently work to improve our products and programs by looking for new ways to deliver value to our members and providers

  • Leverage a consistent and data-based framework for making buy/build/partner decisions when scoping solutions. When applicable, successfully partner and co-develop with external digital health companies to launch a clinical product or program

  • Implement agile and lean methodologies to rapidly learn and iterate product concepts to create sticky user experiences and to consistently assess value and 'fail faster'

  • Define success for each phase of the product lifecycle from initial feasibly phase to fully scaled solution. Define Key Performance Indicators per phase and path to incremental value and continuous optimization. Drive product success metrics including market adoption, customer satisfaction, and utilization

    Role Essentials

    • Bachelor's degree

    • 5 or more years of product management and/or clinical implementation experience

    • Strong customer/end user orientation, with a data driven decision making approach

    • Comfortable working independently and communicating through multiple levels in the organization

    • Exceptional oral and written communications skills, with the polish, poise, and executive presence that will ensure effective interaction with all organizational levels, including senior and executive level audiences

    • Proven ability to thrive in a dynamic, fast-changing environment; be nimble and adaptable, handle ambiguity

      Role Desirables

      • Passionate about improving the U.S. healthcare system and eager to tackle complex but important, clinical and administrative challenges

      • Experience in Healthcare, care coordination, clinical workflow management, clinical programs, or value-based care. Direct experience working with patients and/or providers preferred

      • Track record of delivering value via products that have scaled. Experience commercializing digital health products to consumers, patients, members, and/or providers preferred

      • Track record of delivering with cross-functional agile scrum teams

      • Experience with healthcare data and standards

      • Experience working with external partners to execute a product launch

      • Previous people management experience or experience leading cross functional teams or initiatives

        Additional Information
        Humana is an organization with careers that change lives-including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you're ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.
        Scheduled Weekly Hours
        Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Keywords: Humana, Charlotte , Senior Product Manager - Clinical Strategy and Analytics, Healthcare , Charlotte, North Carolina

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