Access/Outreach Specialist Behav Health Charlotte
Company: Carolinas HealthCare System
Posted on: September 14, 2020
Access/Outreach Specialist- Behav Health Charlotte Date: Sep 9,
2020 Location: Charlotte, NC, US, 28211 Company: Atrium Health Job
Req ID: Position Number: Employment Type: Full Time Shift: Day
Shift Details: 1st shift Standard Hours: 40.00 Department Name:
Clinic - Medical Location: Behav Health Charlotte Location Details:
501 Billingsley Road, Charlotte, NC 28211 Our mission is to improve
health, elevate hope and advance healing - for all. The name Atrium
Health allows us to grow beyond our current walls and geographical
borders to impact as many lives as possible and deliver solutions
that help communities thrive. For more information, please visit
Job Summary Provides clerical support services in all areas of
expertise and knowledge. Assists one or more groups of physicians,
advanced clinical practitioners, providers, clinical, and
non-clinical team members. Ensures competent and accurate
appointment scheduling while maintaining the efficient flow of all
incoming and outbound calls. Provides appropriate screening,
handling and routing of incoming phone calls and ensures patient
messages are taken appropriately with pertinent information.
Initiates outbound calls per established work queues, lists and
assignments. Essential Functions Answers inbound and/or places
outbound telephone calls as assigned and appropriately directs
callers and ensures all calls are handled efficiently and in a
timely manner. Schedules various types of appointments for
physicians, advanced clinical practitioners, and other clinicians,
and communicates any necessary instructions to the patient.
Contacts patients by phone to remind of upcoming appointment(s), to
ask follow up care questions, and to provide special instructions
if needed. Cancels and reschedules appointments as needed. Takes
requests for refills, labs and test results, if required. Assists
with patient message call backs and prescription refill questions.
Organizes, expedites and follows-up on any paperwork related to
patient care. Opens, sorts and distributes mail, correspondence,
transcription, lab results and diagnostic testing as assigned.
Assists with identifying and initiating necessary referrals for
specialist appointments, procedures or tests. Physical Requirements
Work consistently requires long periods of sitting, computer and
phone use. Work requires some walking, standing, lifting, reaching,
bending, stooping, pushing, and pulling. Must be able to lift up to
30 pounds. Must have intact senses of sight, hearing and touch.
Must be able to speak and articulate clearly. Works in a fast-paced
environment. Education, Experience and Certifications High School
Diploma or GED required; Associates degree in healthcare related
field preferred. Medical, secretarial, and/or customer service
experience required. 1 year in a medical office or healthcare
setting with experience in appointment scheduling and managing
patient phone calls preferred. Experience as CMA/RMA, MOA or in a
call center environment preferred. At Atrium Health, our patients,
communities and teammates are at the center of everything we do.
Our commitment to diversity and inclusion allows us to deliver care
that is superior in quality and compassion across our network of
more than 900 care locations. As a leading, innovative health
system, we promote an environment where differences are valued and
integrated into our workforce. Our culture of inclusion and
cultural competence allows us to achieve our goals and deliver the
best possible experience to patients and the communities we serve.
Posting Notes: Not Applicable Atrium Health is an EOE/AA Employer
Nearest Major Market: Charlotte Job Segment: Medical, Clerical,
Patient Care, Call Center, Healthcare, Administrative, Customer
Keywords: Carolinas HealthCare System, Charlotte , Access/Outreach Specialist Behav Health Charlotte, Healthcare , Charlotte, North Carolina
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