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Deposit Products Group Control Manager/Operational Risk Manager 4

Company: Wells Fargo
Location: Charlotte
Posted on: October 13, 2019

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.About Wells FargoWells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,200 locations, 13,000 ATMs, the internet ( and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.PVSI ControlThe PVSI Control team is specifically responsible for the management of non-financial risk within PVSI, including operational risk, compliance risk, model risk, reputation risk and strategic risk.The Roles with Deposits Products GroupThe Payment Control position with the PVSI Control Executive organization will support the Deposit Products Group. The senior leader will be responsible for designing, executing, and monitoring a front line risk and control program for specific Deposit Products Group control processes and products including Express Send and Wires. The candidate will oversee teams responsible for the identification, assessment, monitoring, and management of non-financial risks related to business activities, products, processes and controls.This candidate will be responsible for providing adequate coverage of business and product specific risk management across risk domains and facilitate an aggregate, end-to-end view of risk.The CandidateThese roles require a collaborative leader capable of initiating action and managing change in a fast paced environment as well as strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement while having ability to make timely and difficult decisions.Successful candidates will have ability to distill complex concepts, businesses, and processes across multiple teams into simplified and targeted solutions while communicating those concepts effectively and ensuring that all deliverables are met. They will use process and analysis skills to identify business problems and build compelling fact-based strategic recommendations. They will also have a demonstrated ability to build and maintain strong credible relationships with key stakeholder groups including the PVSI Control Team Executive, PVSI Business Unit Officer, PVSI Risk-Aligned Control Teams, PVSI Control Support Teams, PVSI Business Management, and Independent Risk Management.Additional critical skills include:

  • Ability to interact across multiple senior manager roles in both the Deposit Products Group business and newly created PVSI Control Risk-aligned and Support roles
  • Ability to proactively lead the Deposit Products Group BU-aligned teams to document the risks and controls associated with the key business processes in telling a process-based story on the control gaps related to all non-financial risk including compliance, operational, model, reputational, and strategic
  • Ability to challenge the business to define and execute flawlessly PVSI end-to-end processes and related controls including product lifecycle management, product design and development, rewards offers and embedded benefits, new product and service test and pilot, product launch, existing product evaluation, product lifecycle management, and digital payments
  • Ability to tie all control breaks and issues to business processes and complete an aggregate view of process risks for the Deposit Products Group organization
  • Ability to transition previous Deposit Products Group issue management, remediation, compliance assessment, governance, and other risk-aligned and support activities to the dedicated team to allow focus on the business process and control gaps impacting Deposit Products Group customers and the Deposit Products Group businessAs a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
    • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them
    • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks

      Required Qualifications
      • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both
      • 5+ years of management experience

        Desired Qualifications
        • Ability to articulate complex concepts in a clear manner
        • Advanced Microsoft Office skills
        • Excellent verbal, written, and interpersonal communication skills
        • Strong analytical skills with high attention to detail and accuracy

          Other Desired Qualifications
          • Deposit Product Group Banking experience (including the products, operations, processes, customer interactions and where the manifest risk) with strong knowledge of the overall financial services industry and regulatory environment
          • Experience building and executing risk based programs or business processes
          • Excellent organizational and time management skills with the ability to process multiple tasks simultaneously
          • Proven leadership ability to drive successful execution of business initiatives
          • Ability to plan, prioritize and set goals
          • Proven ability to build dynamic and high performing teams
          • Ability to influence and consult strategically across a large organization and with various levels of leadership/stakeholders
          • Working knowledge of PVSI relationships and transaction processes
          • Strong understanding of policies, procedures, and programs to ensure appropriate and effective risk mitigation controls are in place
          • BA/BS and/or Advanced Degree (MBA, JD, etc.)

            Street Address
            NC-Charlotte: 301 S College St - Charlotte, NC


            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.
            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Charlotte , Deposit Products Group Control Manager/Operational Risk Manager 4, Executive , Charlotte, North Carolina

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