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Release Manager

Company: Allstate
Location: Charlotte
Posted on: July 15, 2019

Job Description:

Where good people build rewarding careers.Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.Job DescriptionThis role will support the Agency Solutions (AS) and Consumer Technology (CT) divisions as an Area Release Manager.-- The Release Manager will report to the Division Release Manager (DRM) who, in turn, has responsibility for the implementation of a release, the AS and CT Release calendars and Release readiness for all implementations.--AS and CT Release Management is a part of the Allstate Personal Lines Technology (APLT) Business Office.--The APLT Business Office provides our organization with standardized services, processes and expertise resulting in a consistent view that enables our leaders to effectively and efficiently manage the business. The APLT Business Office further supports our leaders' success by identifying and leveraging internal best practices and bench-marking against industry standards. We aspire to continuously leave things better than we found them by promoting an environment of collaboration, innovation and continuous improvement.--The Area Release Manager will be responsible for implementing and monitoring release processes for the progression of software enhancements throughout both Waterfall and AGILE methodologies. --The role is capable of support of DCIO releases based on assignment (moderate complexity), with some guidance, ensuring successful delivery and documentation of issues/risks/production deployment. Responsibilities are broken out by ITIL areas of responsibility.Key Responsibilities Release PlanningKnowledge of all Enterprise Release milestones/checkpointEnsure all documentation stored appropriatelyManage relationships and coordinate projects between multiple teams in diverse locationsRelease MonitoringClearly understand the scope of the Release by working closely with Portfolio Management, Project Management, Testing and Delivery Leads to track project UIN's, PRB's or INC's in a ReleaseGuide delivery teams on creation of Release Advisory Board (RAB exception requests for projects that don't fit in Release guidelinesRepresent Release Management in RAB meetings for projects requesting exception approvalTrack/Monitor/Report release health and identify risks and issues that affect release scope, schedule and quality and provide status (as needed)Ensure requesters create and move change records through the approval process in compliance with the Enterprise Change Management guidelinesWork with other DCIOs in APLT to determine inter-dependencies of projects/changes when projects are added or pulled from a releaseEnsure all deferred defects are logged and trackedMonitor, Track and Report on projects for compliance to Enterprise milestones/checkpoints (ex: SCF, HCF, Deployment Completion Status)Facilitate Go/No-Go decision for the Release and Communicate to stakeholdersKey Responsibilities (Cont'd)Release DeploymentDocument and communicate overall Release Scope and Deployment plan with stakeholdersMonitor to ensure all change records are identified and deployed within the release (includes monitoring completion of closure code information)Ensure proper contact names/phone numbers are available for deployment weekend supportLead and coordinate the Go-Live activities including the execution of the deployment Plans and checklists (if applicable)Measure and monitor progress to ensure application releases are deployed successfullyTracks issues reported during deployment/validation processRelease Post DeploymentMonitor all release issues through resolution and communicate status during functional release windowFacilitate completion of Lessons Learned documentationGeneral LeadershipChange administration - possess the ability to explain the change process to change requesters for which you are responsible - be an advocate for your "area of responsibility"Creation of release records in Service NowPartner with Project Manager and delivery organizations to ensure completion of risk assessment at appropriate milestones during the SDLCCreate Service Now reports to monitor owned changesWorking with others to research, define, document, and implement process improvements to increase release and project health preparedness and readinessJob Qualifications----Bachelor's degree or equivalent--related work experienceExperience in Technology Project ManagementWorking knowledge of Software Development Life Cycle (Waterfall and/or Agile)ITIL knowledge requiredITIL Certification in Service Transitions (ST) or Release Control and Validation (RCV), preferredExperience in Service NowExceptional ability to communicate and correspond effectively with all levels of Leadership, including C-level executives; this is a high-visibility role within the organizationExcellent organizational skillsAbility to present to a diverse audience on a variety of project and release topicsAbility to lead and facilitate meetings involving a diverse group on a variety of topicsProficient with Microsoft Office SuiteThe candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.Good Work. Good Life. Good Hands--. As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.--For jobs in San Francisco, please click--"here"--for information regarding the San Francisco Fair Chance Ordinance.--For jobs in Los Angeles, please click--"here"--for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

Keywords: Allstate, Charlotte , Release Manager, Executive , Charlotte, North Carolina

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