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Senior Operations Manager

Company: Allstate
Location: Charlotte
Posted on: July 15, 2019

Job Description:

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Key Responsibilities


  • 4+ years of experience with Insurance Policy Processing and Insurance Operations
  • Make informed recommendations about staffing and budget to support the 3 year roadmaps with considerations across US, European and Indian based staff members.
  • Directly and indirectly manage the work effort of Allstate personnel and 3rd party vendors, in the delivery of assigned projects and programs.
  • Deal effectively with ambiguity, change and adapt appropriately to a range of situations.
  • Assess and declare weekly agency availability.
  • Develop and report monthly Officer Operations updates on area operations.
  • Manage and Lead a global 24x7x365 organization of technical support professionals and Associate Managers, leveraging varied application technologies like Java, .Net, Tibco, Splunk, Jira, Confluence, GitHub, Service-Now
  • Partner closely with Product Management, Product Engineering and Infrastructure Services to achieve the highest levels of system availability by leveraging ITIL principles.
  • Insure system continuity management integrity through Disaster Recovery testing
  • Accountable for system upkeep through periodic maintenance and server lifecycle upgrades
  • Meet all Department goals for SOX, PII, PCI, Security, Internal and External Audits
    Job Qualifications


    • Bachelors Degree in a technical or business management discipline or equivalent experience
    • 4+ Years of Leadership Experience leading virtual teams a plus
    • Experience of ITIL framework, Foundation certified preferred
    • Previous experience in a high volume, enterprise Production Support Environment
    • Demonstrated ability to build metrics reports & dashboards to manage and track Service Levels
    • Experience with Service Now or similar Service Management tools.
    • Experience with Agile/Scrum methodologies in a Plan-Build-Run environment including Kanban
    • Ability to lead by influence up, down, and across an organization and drive issues to resolution.
    • Strong skills in project management, program management, team building, and problem solving
    • Strong communication and collaboration skills with effective presentation and facilitation skills and a proven ability to influence others through the creation of executive presentations and proposals.

      The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

      Good Work. Good Life. Good HandsĀ®.

      As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

      Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

      Allstate generally does not sponsor individuals for employment-based visas for this position.

      Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

      For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

      For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

      It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

Keywords: Allstate, Charlotte , Senior Operations Manager, Executive , Charlotte, North Carolina

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