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Operational Risk Manager 2 - Wealth Management and Abbot Downing Control Team

Company: Wells Fargo
Location: Charlotte
Posted on: June 15, 2019

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, and both individual and institutional retirement.You have a proven track record of success but you re looking for more. More responsibility. More challenges. At Wells Fargo you ll find that opportunity. You ll join a team of people who are smart and share your values. You can enjoy a diverse career as you learn and grow your capabilities across our multiple lines of business. Our supportive environment can help you make a difference within the company and the communities we serve. It starts with you. Our goal is to attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.The Wealth Management and Abbot Downing Control team has a new opportunity for an Operational Risk Manager (ORM). This Operational Risk Manager will play a significant role in executing and administering the Complaints Program for the Wealth Management and Abbot Downing business lines. As a result, this role will interact and work cross-functionally with team members throughout the Wealth Management and Abbot Downing business lines and also serve as a central point of contact between the business lines and various oversight groups. Additionally, the Operational Risk Manager 2 will be responsible for complaints reporting and educating Wealth Management and Abbot Downing team members on complaint program standards and requirements. A background in risk management, audit and/or compliance as well as an understanding of key risks for Wealth Management and Abbot Downing are key to the success of this roll. Strong communication skills are imperative.

Required Qualifications

  • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 4+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 2+ years of management experience, or 3+ years of leadership experience

    Desired Qualifications
    • Advanced Microsoft Office skills
    • Excellent verbal, written, and interpersonal communication skills
    • Strong analytical skills with high attention to detail and accuracy
    • Ability to articulate complex concepts in a clear manner

      Other Desired Qualifications
      • Experience with Complaints Program standards and requirements
      • Experience with Customer Inquiry (CI) application
      • Experience working in or closely with Wealth Management and Abbot Downing lines of business and the ability to demonstrate working knowledge of related products/services, key processes/systems, and organizational structure
      • Experience designing, implementing, and executing risk management programs
      • Ability to influence stakeholders in a collaborative environment without direct organizational authority

        Job Expectations
        • Ability to travel up to 10% of the time


          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Charlotte , Operational Risk Manager 2 - Wealth Management and Abbot Downing Control Team, Executive , Charlotte, North Carolina

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