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Business Systems Consultant - Case Management

Company: Wells Fargo
Location: Charlotte
Posted on: June 15, 2019

Job Description:

Business Systems Consultant - Case Management Job DescriptionAt Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems. Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements. Works with user groups to provide training, resolve questions, assess user needs, and recommend changes. Prepares specifications for system changes. Recommends and initiates systems testing. Acts as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies. Provides direction and guidance to less experienced staff.This position will be focused on the creation of User Stories and functional specs as part of case-management development projects in support of various Wells Fargo Operations area. Platform will be based on the PegaSystems vendor product, and will require understanding of that platform. Resource will serve as the bridge from business partners and technology team in the development of quality specifications to drive development velocity. All projects are structured to utilize Agile approach, along with leveraging the various platform tools of PegaSystems. Required Qualifications 7+ years of business systems analysis experience, business systems design experience, or a combination of both Desired Qualifications Excellent verbal, written, and interpersonal communication skillsExperience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and KanbanExperience leading a business requirements process with both technical and business partnersExperience capturing and documenting complex business and functional requirements which may include workflows, process maps, or business processesPega experience2+ years of Pega experience1+ year of JIRA experienceAbility to manage projects or programs following a Standard Software Development Lifecycle (SDLC) approach, with scheduled release code deploymentsAbility to act as a liaison between the technical design staff and business requester to ensure all requirements are metKnowledge and understanding of business requirements analysis and writing of technical specifications Other Desired Qualifications Technical acumen Experience with case management-based systems PegaSystems certifications (technical and/or business-oriented)Job Expectations Ability to travel up to 5% of the timeWillingness to work on-site at stated location on the job openingAbility to work additional hours as needed Street Address AZ-Chandler: 2600 S Price Rd - Chandler, AZNC-Charlotte: 401 S Tryon St - Charlotte, NC Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Charlotte , Business Systems Consultant - Case Management, Executive , Charlotte, North Carolina

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