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Operational Risk Manager 1 - Business Banking Group Customer Onboarding Team

Company: Wells Fargo
Location: Charlotte
Posted on: June 15, 2019

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.This Customer Onboarding Manager will support Business Banking Group (BBG) and will be responsible for managing the day-to-day operational risk that arises from inadequate or failed internal processes, people, systems or external events.Other responsibilities may include (but not limited to): Manage daily volumes and new account population for BBG onboarding and ensure committed SLAs for the front office are successfully achieved. Work with business line and/or functional management to resolve issues and address deficiencies to mitigate risk. Oversees preparation or prepares responses to internal customer inquiries/complaints. Creates and communicates standards, policies and procedures, policy interpretations, management information, training and performance expectations that drive consistent, sustainable Due Diligence compliance management across the Wholesale Bank in accordance with all relevant corporate policies and guidelines and regulatory requirements such as Bank Secrecy Act, USA PATRIOT Act, FACTA, etc. Supports BBG front office by answering queries related to Due Diligence Reviews in a timely, accurate, and complete manner. Maintains a broad knowledge of financial crimes policies and initiatives across the enterprise. Work is accomplished through supervisors/analysts/specialists as well as cross-functional/virtual teams, although the most complex cases may require hands-on involvement.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will: Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.Location: 1525 W WT Harris Blvd. Charlotte, NC***Job posting may be removed earlier than stated close date due to volume of applicants.Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates. If you plan to be away the office, update to include your personal email to ensure you do not miss communication through the selection process.Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit s risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 1+ year of leadership or management experience

    Desired Qualifications
    • Advanced Microsoft Office skills
    • Excellent verbal, written, and interpersonal communication skills
    • Strong analytical skills with high attention to detail and accuracy
    • Ability to articulate complex concepts in a clear manner
    • Microsoft Excel spreadsheets experience importing, exporting, and manipulating data
    • Ability to identify risk factors and provide alternatives to mitigate
    • Ability to think strategically, implement, and deliver business objectives
    • Experience using Wells Fargo Cornerstone system
    • Wholesale banking experience
    • Certified Anti Money Laundering Specialist (CAMS)

      Other Desired Qualifications
      1 year of CDD or EDD experience in the Wholesale environment 1 year of prior AML investigation experience Strong computer skills, able to quickly learn and utilize multiple internal and external tools and systems to collect information and conduct research Regulatory review experience Knowledge of various financial crimes concepts, including but not limited to: AML, CTF, USA PATRIOT Act, Fraud, Foreign Corrupt Practices Act, and Unlawful Internet Gambling Enforcement Act CAMS or other AML compliance-related certification Legal experience a plus

      Job Expectations
      • Ability to travel up to 10% of the time


        All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

        Relevant military experience is considered for veterans and transitioning service men and women.
        Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
        Associated topics: associate director, chief financial officer, director finance, finance director, financial director, general manager, general operations manager, manage, organizational culture, recruit

Keywords: Wells Fargo, Charlotte , Operational Risk Manager 1 - Business Banking Group Customer Onboarding Team, Executive , Charlotte, North Carolina

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