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Operational Risk Manager

Company: Wells Fargo
Location: Charlotte
Posted on: May 20, 2019

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers, as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.The Consumer Conduct Risk Control Governance & Program Manager is responsible for leading a team of professionals focused on ensuring front line controls are in place to comply with all enterprise level conduct-related policies and procedures, regulatory requirements, and best practices. Activities include Conduct Risk Control governance structure & framework (risk appetite, assessments, risk acceptance, committees, and routines), program management (document and requirements management and maintenance), and issue management and escalation (SHRP, issues tracking, root cause, risk ID/RCSA maintenance, and escalation). This position will serve as a subject matter expert to the Consumer Banking Conduct Risk Control Leader and the Reporting and Analytics team to develop actionable reporting and analysis to identify and address conduct risks.Specific responsibilities include:

  • Understand the front line requirements of all enterprise conduct-related risk management and oversight programs. This currently includes Sales Practices, Ethics, Complaints, and Insider Threat.
  • Work with the Front Line Business Control Leaders to ensure that well-designed and effective programs are in place to meet the conduct-related enterprise requirements on a timely basis.
  • Monitor conduct-related issues and corrective actions to ensure heightened attention and timely resolution.
  • Challenge and advise LOB specific control designs to prevent or uncover conduct-related issues.
  • Evaluate key conduct risk and performance indicators to identify emerging trends across the enterprise, major businesses, risk domains, and the industry.
  • Partner with the data analytics team and CMO to identify additional metrics and data sources to enhance reporting and provide actionable information to leadership.
  • Promote a strong conduct risk culture by cascading awareness to the leadership team, senior management, and their organizations.
  • Team leadership and development. Cultivate key team approach and partnership ethic through senior managers and their teams. This Manager will work closely with Consumer Banking Control Leadership and senior managers across the Enterprise in the development and execution of company risk management strategies. Critical success factors will include: developing cross business and functional area partnerships; providing insight into the economic climate and related market developments; and identifying trends which may present opportunities or reflect gaps in the Company's risk management execution/direction.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
    • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
    • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

      Required Qualifications
      • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 6+ years must include direct experience in compliance, operational risk management, or a combination of both
      • 7+ years of management experience

        Desired Qualifications
        • Ability to articulate complex concepts in a clear manner
        • Advanced Microsoft Office skills
        • Excellent verbal, written, and interpersonal communication skills
        • Strong analytical skills with high attention to detail and accuracy

          Other Desired Qualifications
          • Knowledge across enterprise risk management framework, specifically around risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics, and governance
          • Strong, proactive leadership skills and ability to work with a high degree of autonomy
          • Ability to articulate complex concepts in a clear, concise, succinct manner
          • Deep technical understanding of specific Consumer business operations, processes, products, and customer interactions and where they manifest risk
          • Strong interpersonal, influencing, and communication skills with the ability to interact effectively with stakeholders and regulators, to include virtual matrixed leadership experience and the ability to effectively manage and build relationships within the business and enterprise Risk function
          • Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions and control aligned with business/customer processes
          • Demonstrated ability to solve problems and analyze issues when collecting data from multiple sources; understanding of when and how to ask pertinent questions to obtain actionable information needed to assess a situation properly
          • Proven experience in leading business support services, providing effective administration and infrastructure support required to enable team performance
          • Strong analytical ability to identify risks and confidently raise concerns, escalate early and engage in constructive credible challenge, and willingness do so independently when necessary

            Job Expectations
            • Ability to travel up to 10% of the time


              All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

              Relevant military experience is considered for veterans and transitioning service men and women.
              Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Charlotte , Operational Risk Manager, Executive , Charlotte, North Carolina

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