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Transplant Patient Care Manager - Carolinas (NC/SC/TN - Nashville)

Company: BESTMSLs
Location: Charlotte
Posted on: March 18, 2019

Job Description:

US-NC-Charlotte
Category Patient Care Manager

Overview

Patient Care Manager IV

As a Patient Care Manager IV (PCM IV) you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. The Patient Care Manager will manage and nurture the relationships with named accounts within a geographic region. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver so that our customers will develop trust and confidence. As a PCM IV you will be responsible for addressing non-routine customer questions; for identifying and assisting with the implementation of improvements in efficiency and service quality; and for providing peers with additional analytic information that will help achieve the client's goals. Customers include physicians, nurses, clinical laboratory personnel, other clinicians, patients and family, payers, field personnel, management, laboratory, and partners. You will be an integral part of our commercial team and be responsible for the day to day support as the lifeline to our transplant centers and patients. Working alongside our sales force, you'll have the opportunity to be a part of a winning team and make a real impact on patient care.

Responsibilities

  • Be a "jack/jane of all trades" and possess a wealth of cross functional knowledge including operational, clinical, and reimbursement
  • Responsible for management of patients in various areas of care
  • Become an extension of the transplant center staff in coordination of patient care
  • Facilitate trainings on post-transplant care, patient care and protocols for internal teams
  • Educate patients about long term transplant requirements and care
  • Work with transplant center staff to stream line workflows and seamless integrate into their
    process
  • Liaise between customers and cross-functional internal teams, ensure the timely and successful
    delivery of our solutions
  • Ensure site wide protocol adherence from ordering to specimen handling
  • Act as the main point of contact for any and all matters specific to your customers
  • Collaborate with our sales team to achieve sales quotas and grow our business
  • Responsible for delivering on outbound campaigns highlighting new products, services, and
    features
  • Handling and resolving common requests, including (but not limited to) customer supply order entry, results and reporting, reimbursement questions, and technical questions in an accurate, timely manner
  • Work with patients to coordinate blood draw logistics and ensure Standing Order compliance.
  • Identify on-going service problems through trend analysis and proactively propose long-term
    solutions for root issues
  • Field travel to key accounts and present business reviews or product updates
  • Lead responsibility for projects as needed
  • Assisting Senior Management and other teams with special data analysis and report
    requests
  • Lead for identifying opportunities for operational efficiency and effectiveness improvements,
    working with management to gain peer input, and assisting with implementation
  • Lead for conducting phone follow up with customers regarding test requisition information
    clarification
  • Coordinating with the laboratory staff and other members of the team to expedite timely
    processing of samples and customer inquiries
  • Maintaining compliance with all applicable regulations referenced in SOPs, including HIPAA,
    CLIA, FDA, etc.

    Qualifications

    • BS or BA Degree with nursing or transplant coordinator certification and 2-4 years' experience in health environment or AA. Degree with RN license
    • Knowledge of medical or clinical diagnostics industry operations
    • High level of energy and work ethic
    • Results oriented with strong analytical capabilities
    • Ability to thrive both independently and in a team environment
    • Proven track record of performance in a fast paced environment and organizational skills to
      manage priorities and meet deadlines
    • Proficiency in reporting and data analytic tools like Excel, Salesforce.com
    • Strong verbal and written communication skills, professionalism, attention to detail, courtesy,
      flexibility, and the ability to work independently to achieve desired results
    • Bilingual: Excellent Spanish written and verbal communication skills preferred
    • Skilled in Microsoft Office applications
    • Excellent problem solving skills, detail oriented with focus on quality and accuracy
    • Demonstrated ability to influence without direct authority and to develop and maintain strong
      cross-functional partnerships
    • Proven experience of managing customer expectations and product development updates
    • Proven track record of working effectively in a collaborative, fast-paced, multi-tasking environment
    • Travel is not a primary aspect of this position although travel may be requested from time to time.
      Additional Information:
      Benefits & Perks: We provide Medical, Dental, Vision and Life Insurance, Flexible Spending and Dependent Care, Commuter Accounts, 401(k) match, 3 weeks of vacation, 5 days sick leave, 1 personal floating holiday, 9 paid holidays, gym reimbursement, yoga onsite, ping pong, foosball, BBQ's, social hours, and more!

      Keywords: BESTMSLs, Charlotte , Transplant Patient Care Manager - Carolinas (NC/SC/TN - Nashville), Executive , Charlotte, North Carolina

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