Director, Competitive Intelligence (P&C Pricing and Product Analytics)
Company: USAA
Location: Charlotte
Posted on: May 18, 2024
Job Description:
Why USAA?Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!
The Opportunity
As a dedicated Director, Competitive Intelligence leader, you will
direct strategic competitive intelligence initiatives. Consult with
business groups to identify business objectives and determine
research requirements, strategies and project timelines. Facilitate
the development of new concepts, research designs, and policies and
practices that aid in predicting and influencing the direction of
business strategies. Provide intelligence briefings to senior and
enterprise management. Build and manage a skilled competitive
intelligence analytical team; providing feedback, coaching, and
guidance to ensure optimal employee performance and
development.
We offer a flexible work environment that requires an individual to
be in the office 4 days per week. This position can be based in one
of the following locations: San Antonio, TX, Plano, TX, Phoenix,
AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation
assistance is available for this position.The OpportunityWhat
you'll do:
- Integrate strong business operations knowledge with an in-depth
understanding of competitive metrics and measures.
- Provide insight and recommendations to improve market share
growth and member satisfaction.
- Partner with key stakeholders to determine their intelligence
needs.
- Manage enterprise wide large-scale projects, including problem
definition, defining scope of deliverable, analysis and synthesis
of intelligence, working with external agencies to gather primary
data and manage the relevant budget.
- Be responsible for implementing action plans to deliver
actionable intelligence.
- Develop framework to produce competitive intelligence briefing
documents and presentations for senior executive team and
stakeholders.
- Direct analysis to define optimal competitive positioning for
optimal market share and member satisfaction.
- Synthesize and share insights with key leaders across the USAA
enterprise to build the case for change.
- Ensure development of methods to track program/research
effectiveness.
- Lead the ongoing improvement, development, implementation and
consistent utilization of tools and processes to capture, analyze
and communicate intelligence and insights.
- Develop and implements processes and systems to provide early
warning of competitive threats, emerging marketplace and industry
trends.
- Monitor and measures competitive progress.
- Build and oversee a team of employees for assigned functional
area through ongoing execution of recruiting, development,
retention, coaching and support, performance management, and
managerial activities.
- Ensure risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's degree; OR 4 years of related experience (in
addition to the minimum years of experience required for a total of
12 years' experience) may be substituted in lieu of degree.
- 8 years of experience in business development, market research
and analysis/modeling, product management, business analysis and/or
competitive intelligence.
- 3 years of direct team lead or management experience.
- Knowledge of products, pricing, rating and sales
processes.
- Experience with qualitative and quantitative research skills,
including data analysis, data synthesis, SWOT analysis, and data
driven recommendations.
- Extensive experience in researching and analyzing market
insights using databases and analytical processes for
customer/marketing-related analytics.
- Knowledge of risk management and compliance frameworks and
experience with leveraging market intelligence data to provide
insights on risk mitigation.What sets you apart:
- Knowledge and working experience with personal lines insurance
products
- Proven ability to articulate findings to executive leadership
teams.
- Prior experience leading senior and lead level team
members
- US military experience through military service or a military
spouse/domestic partnerThe above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $138,230 - $264200.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Charlotte , Director, Competitive Intelligence (P&C Pricing and Product Analytics), Executive , Charlotte, North Carolina
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