Fragrance & Beauty Boutique Director - Charlotte, NC
Company: Disability Solutions
Location: Charlotte
Posted on: April 26, 2024
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Job Description:
Fragrance & Beauty Boutique Director - Charlotte, NC At CHANEL ,
we are focused on creating an inclusive culture that nurtures
personal growth, contributing to collective progress. We believe
the uniqueness of each individual increases the diversity,
complementarity, and effectiveness of our teams. We strongly
encourage your application, as we value the perspective,
experience, and potential you could bring to CHANEL . About the
role : Be a critical part of our expanding Fragrance & Beauty
(F&B) community at CHANEL -- "the ultimate House of Luxury." Be
the Host of your boutique as the Boutique Director in our brand-new
F&B Boutique located in Charlotte, North Carolina . Apply if
you have a passion for leading and developing a team, an
operational mindset, and the ability to build and foster meaningful
relationships . What i mpact y ou c an c reate at CHANEL : Team
Development Ensure continuous growth and development of boutique
staff with a focus on succession planning and career development.
Create and drive development plans. Oversee annual review process
for all store employees.Leverage fluency in product, service, and
artistry skills to coach and support the boutique team, elevating
their skills and expertise to deliver an exceptional client
experience.Facilitate regular team communication sessions to ensure
seamless communication of promotional activity, performance to
goal, corporate initiatives, and any other important
topics.Proactively identify, address, and resolve employee issues
in a professional manner and in accordance with CHANEL standards,
policies, and procedures; partnering with HR as needed.Own
recruitment for all positions on the team, including freelancers:
attract, recruit, and retain .Ensure a consistent and effective
on-boarding experience for new hires. Leadership Foster a positive
working environment that encourages diversity, mutual respect and
team collaboration and is free of discrimination and
harassment.Play an active role on the sales floor to lead the team
by example through internal and external interactions and ensure a
welcoming environment exists in the boutique.Assume overall
leadership responsibility for the boutique and act as the ultimate
decision maker.Approach the business with an omni-channel mindset,
driving sales to fashion boutiques and CHANEL .com where
appropriate .Develop relationships with internal Fashion Boutique
personnel in the market and external vendors within your
mall/center. Client Experience and Development Provide a unique and
memorable in store and after sales experience to every client,
every day, and at every point of sale by being the Host of your
boutique.Foster a culture of building relationships and
personalizing client experiences.Address and successfully resolve
client situations according to company philosophy, policies, and
standards.Meet the annual voice of client standards as defined by
corporate.Attend seasonal seminars hosted by Education Executives
and corporate meetings. Image Model brand image expectations in
terms of image code and service behaviors as a brand ambassador to
all audiences.Support and maintain a hygienic client experience by
maintaining standards.Maintain visual merchandising standards at
all times.Create a culture of service, expertise , cleanliness,
organization, and attention to detail. Business Driver and Brand
Ambassador Consistently achieve the overall sales objectives using
all levers, including but not limited to products, services, and
events to drive and maximize sales performance.Strive towards
boutique excellence by effective goal setting in the area of sales,
KPI's, clientelling , service behaviors, and CRM.Utilize client
data to retain , recruit, and grow client return rates.Develop
business initiatives that will continue to grow the client base,
drive sales and the company's presence in the marketplace, with
particular emphasis on building events relevant to the local
market.Proactively maintaining up-to-date awareness of the current
industry trends and news, local trends, and competitive
activity.Continuously network to identify and execute strategic
growth opportunities through building relationships within the
local community. Operations and Reporting Manage and drive
appropriate stock levels of merchandise, communicate to corporate
if there are any issues.Oversee, in partnership with the Assistant
Manager all operational tasksRecap weekly store performance and
events ensuring timely submissionMonitor store expenses (including
personnel costs) and maintain operating budgets, while continually
striving to reduce overall costs.Support, promote, and assume
responsibility for loss prevention in all areas of risk management,
physical security, store cash controls, inventory management,
inter-store communication, and L/P audits.Manage and optimize the
staff scheduling to ensure adequate floor coverage for a superior
customer service and effectively drive sales in collaboration with
the Assistant Manager.Coordinate schedule requests, paid time off,
holiday, and over-time and leave processing with HR/Payroll as they
occur. You a re e nergized b y: The history and heritage of The
House of CHANELPeople leadership and developmentFostering a
meaningful client experience centered around inclusion and
connectionBuilding collaborative partnerships and
relationshipsBeing comfortable in the middle of complexity and
ambiguityMulti-tasking within projects in a dynamic, fast paced
environmentCreativity and innovation by testing, learning, and
taking new risk What y ou w ill b ring t o t he t eam: Ability to
thrive in a team environment and work collaborativelyUnderstanding
of, and passion for client experienceExcellent communication
skillsForeign language skills are preferred but not requiredPassion
for the House of CHANEL , its history, product offerings, and
commitment to social and cultural initiativesCuriosity and desire
to learn and grow professionally within the world of CHANEL
Position Logistics : Minimum 7 + years of leadership
experienceBachelor's degree (preferred)Ability to handle multiple
tasks and meet tight deadlines concurrentlyAbility to lift 20 lbs.
and stand for extended periods of timeA flexible schedule with the
ability to work late nights, weekends, and some holidays
Compensation: The anticipated base salary range for this position
is $87,500 through $105,000. Base salary is one component of the
total compensation for this position. Other forms of variable pay
[may/will] be offered for this position. Other components
[may/will] include bonus potential, benefits, and/or perks .
Benefits and Perks: Wellbeing resources include dedicated paid time
off for wellbeing and a Wellbeing fundFamily and care giving
benefits (inclusive of parental leave, fertility support, MilkStork
, and Care.com Membership)Generous paid time off policies to
include vacation, holiday, sick and volunteer days401K an other
incentivesRobust healthcare offerings; medical, dental, vision,
MDLIVE (virtual care), One Medical, Flexible Spending Accounts
(Health Care & Dependent Care), Health Savings Account and Employee
Assistance ProgramLife insurance, Accidental Death & Dismemberment,
Short Term Disability, Long Term Disability, Health Advocate,
International Business Travel Accident & Medical, and Commuter
Transit & Parking Flexible Time and Hybrid Work Option :
Retail/Field/Boutique positions: Workplace Essential: Boutique
Management: Requires in-store presence to develop and coach teams,
ensure boutique image and operational standards are upheld, and
deliver elevated client service to drive business results.Front of
House : Full-time in-store and in-person presence required to
support client sales and client service deliver elevated client
service to drive business results.Heart of House: Requires in-store
presence to facilitate the opening and closing of the boutique; the
receiving of inventory; shipping of product to support sales to
ensure optimal client service. *Chanel, Inc. reserves the right to
edit, change, or make exceptions on designations where
circumstances where deemed appropriate . Additional Information:
CHANEL is a private company whose values are grounded in creating
the conditions for people to perform at their best and feel
fulfilled and confident in their work. We offer a unique work
environment where individuals are encouraged to better understand
the brand, the business, and motivations, so that together we can
unlock the possibilities of growth. This is reflected in: Diversity
and Inclusion: At CHANEL , we are intentional in promoting
Diversity & Inclusion. We foster respect, empathy, and dignity for
all . We believe strongly that the diversity of our people across
the full spectrum of human differences is essential to our
organisation and the connections we have with each other and our
clients.We offer Employee Resource Groups in the US that are
voluntary, open to all, employee-led groups formed around a shared
identity or lived experience, whose aim is to foster a diverse,
inclusive, and equitable community aligned with the values and
missions of the communities they support. CHANEL Community: CHANEL
Community empowers our employees to channel their passions, talents
and sense of purpose to contribute to and learn from our
communities.Employees are encouraged to take time off annually to
volunteer through CHANEL Community. CHANEL also matches employee
donations to select charitable organizations. Sustainability:
CHANEL Mission 1.5-- is our climate action plan. It is focused on
transforming the business in line with the ambitions of the Paris
Agreement on climate change to limit the average global mean
temperature increase to 1.5 degrees Celsius above preindustrial
levels.Employees are encouraged to contribute to our US
Sustainability efforts at the corporate level and within the
divisions, through organized taskforces and initiatives . Arts and
Culture: We are committed to extending our legacy of cultural
engagement. Global support includes the CHANEL Culture Fund, which
supports a select group of leading art culture institutions across
the globe, and the CHANEL Next Prize for the next generation of
creative talent . US support currently includes Annual sponsorship
of the MoMA film program, Tribeca Film Festival programs and
Through Her Lens, Support of the Academy Gold Fellowship for Women
and Sponsorship of the BAAND Together Dance Festival at Lincoln
Center. Fondation CHANEL : Since 2011, Fondation CHANEL 's mission
is for women and girls to be free to shape their own destiny.
Through multi-year partnerships with financial and technical
support, Fondation CHANEL is committed to improving the safety and
autonomy of women and adolescent girls around the world, impacting
over a million women and girls in its first 10 years.For more
information, please navigate to the Fondation CHANEL website here .
Career and Leadership Development: We have dedicated in-house teams
focused on supporting the onboarding of employees, developing
leadership skills via custom programs like Imagine CHANEL People,
Heart of Leadership and group and individual coaching, and blended
online and live classes offered on our Bloom platform and by
skilled trainers, such as Shape Your Career, to develop career
building skills. * CHANEL benefits and perks are dependent on
eligibility and subject to modification by CHANEL at any time.
Keywords: Disability Solutions, Charlotte , Fragrance & Beauty Boutique Director - Charlotte, NC, Executive , Charlotte, North Carolina
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