Platform Manager

Company: Disability Solutions
Location: Charlotte
Posted on: April 20, 2024

Job Description:

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for developing and implementing business strategies by managing platform development initiatives from idea creation through deployment. Key responsibilities include identifying customer needs, working with Technology on design options, and validating concepts. Job expectations include developing business cases, partnering with Technology and key operational stakeholders to conduct analyses, and writing business and functional requirements documentation.This job is responsible for digital adoption of new technology in Enterprise Credit.Responsibilities:--- Defines the strategic vision for key user experience functionalities, identifying administrative modifications and opportunities to streamline data entry processes--- Drives innovation and improves platforms used by bank employees and support organizations to maximize system stability, while minimizing user disruption--- Interacts with key program stakeholders such as platform and process design teams to facilitate solutions and remedies to any risks/issues identified during platform deployment--- Leads the end-to-end requirement gathering and release execution process from an operational validation perspective with Technology partners--- Manages User Acceptance Testing execution and documents evidence of success prior to release --- Partners with Technology to plan, implement, and deploy business strategies, while prioritizing the bank's long and short-term goals--- Leads the training strategy and content delivery for business adoption of new technology Skills:--- Production Support--- Technical Troubleshooting--- Process Effectiveness--- Influence--- Problem Solving--- Agile Practices--- Release Management--- Attention to Detail--- Planning--- Prioritization--- Usability Testing--- Adaptability--- Change Management--- Critical Thinking--- ResearchRequired Qualifications:--- Experience creating and delivering role based training content, exercises and case studies for line of business users migrating to the CreditCenter platform --- Candidate will have knowledge of underwriting, monitoring and fulfillment processes to support and assist new and existing users to learn the new platform Desired Qualifications:--- 5+ years experience in credit underwriting, monitoring, collateral analysis, or credit fulfillment and familiar with credit policy and procedures.--- Candidate will either have or gain proficiency within the CreditCenter application--- Ability to create and maintain partnerships with multiple stakeholders--- Problem solver; ability to think critically and offer creative solutions.--- Strong attention to detail and a willingness to learn technical specs--- Self-starter who is comfortable operating independently in an ambiguous environment--- Strong written and oral communications skills. Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations. Executive presence required.--- Strong organizational skills with ability to effectively prioritize tasks in a dynamic environment--- Experience with the CreditCenter platform--- Experience with managing a team--- Experience with presenting and training preferredShift:1st shift (United States of America)Hours Per Week: 40

Keywords: Disability Solutions, Charlotte , Platform Manager, Executive , Charlotte, North Carolina