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Manager, Client Services, Spectrum Enterprise

Location: Charlotte
Posted on: November 17, 2023

Job Description:

Do you want to guide a cross-functional team responsible for proactively servicing and supporting VIP clients? You can do that. Ready to support multiple verticals and revenue thresholds simultaneously? As a Manager of Client Services at Spectrum Enterprise, you can do that.

Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.


You manage a team of inbound and back-office Client Services Representatives that proactively service and support our client base. You drive retention and process flow through successful interactions with internal teams. You collaborate with teams in person and digitally within an office environment.


Ensure the team achieves monthly performance standards, review and document team production metrics and serve as a subject matter expert on Client Services and Spectrum Enterprise processes, policies, guidelines and procedures.
Drive the enterprise request intake process from departments.
Manage and complete enterprise projects, including billing migrations, billing audits, equipment swaps and general account clean-up activities.
Coach and train representatives on account planning and management and presentation skills.


Required Qualifications

Experience: Five years of B2B or client services management experience; Five years of telecommunications sales or client services field experience; Familiar with CLEC.
Education: Bachelor's degree in business, marketing, a related field or equivalent experience.
Technical Skills: Understanding of internet technologies; Proficient in Microsoft Office.
Skills: Organizational, prioritization and English communication skills.
Abilities: Expert in building and managing a client services team focused on a named account list of large business clients; Ability to manage and sell advanced business solutions to enterprise-level clients.
Travel: Travel up to 25% of the time. Must have valid driver's license and safe driving record.

Preferred Qualifications

Experience in a retention or sales environment.
Telecommunications industry experience.


Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning Culture: Company support in obtaining technical certifications.
Dynamic Growth: Paid training and clearly defined paths to advance within the company.
Total Rewards: Comprehensive benefits that encourage a work-life balance.

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SCE510 2023-25362 2023

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Keywords: SPECTRUM, Charlotte , Manager, Client Services, Spectrum Enterprise, Executive , Charlotte, North Carolina

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