Manager, Client Services, Spectrum Enterprise
Posted on: November 17, 2023
Do you want to guide a cross-functional team responsible for
proactively servicing and supporting VIP clients? You can do that.
Ready to support multiple verticals and revenue thresholds
simultaneously? As a Manager of Client Services at Spectrum
Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions
that meet the unique needs of some of the country's biggest brands.
If you're looking to build your most successful career, support
client growth and work alongside intelligent, driven professionals,
you can do that. We're ready to go all in on your future and create
an engaging environment.
BE PART OF THE CONNECTION
You manage a team of inbound and back-office Client Services
Representatives that proactively service and support our client
base. You drive retention and process flow through successful
interactions with internal teams. You collaborate with teams in
person and digitally within an office environment.
WHAT OUR CLIENT SERVICES MANAGERS ENJOY MOST
Ensure the team achieves monthly performance standards, review and
document team production metrics and serve as a subject matter
expert on Client Services and Spectrum Enterprise processes,
policies, guidelines and procedures.
Drive the enterprise request intake process from departments.
Manage and complete enterprise projects, including billing
migrations, billing audits, equipment swaps and general account
Coach and train representatives on account planning and management
and presentation skills.
WHAT YOU'LL BRING TO SPECTRUM ENTERPRISE
Experience: Five years of B2B or client services management
experience; Five years of telecommunications sales or client
services field experience; Familiar with CLEC.
Education: Bachelor's degree in business, marketing, a related
field or equivalent experience.
Technical Skills: Understanding of internet technologies;
Proficient in Microsoft Office.
Skills: Organizational, prioritization and English communication
Abilities: Expert in building and managing a client services team
focused on a named account list of large business clients; Ability
to manage and sell advanced business solutions to enterprise-level
Travel: Travel up to 25% of the time. Must have valid driver's
license and safe driving record.
Experience in a retention or sales environment.
Telecommunications industry experience.
SPECTRUM ENTERPRISE CONNECTS YOU TO MORE
Embracing Diversity: A culture of excellence that celebrates
diversity, innovative thinking and dedication to exceeding client
Learning Culture: Company support in obtaining technical
Dynamic Growth: Paid training and clearly defined paths to advance
within the company.
Total Rewards: Comprehensive benefits that encourage a work-life
Apply now, connect a friend to this opportunity or sign up for job
SCE510 2023-25362 2023
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive pay and benefits package
that rewards employees for their contributions to our success,
supports all aspects of their well-being, and delivers real value
at every stage of life.
A qualified applicant's criminal history, if any, will be
considered in a manner consistent with applicable laws, including
Keywords: SPECTRUM, Charlotte , Manager, Client Services, Spectrum Enterprise, Executive , Charlotte, North Carolina
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